I can't say enough positive things about WOW Scotland and our tour guide Zane!!
We booked a one day tour with Zane for a van of 8 people for the day our cruise ship was docked in Invergordon based on the positive reviews on Trip Advisor (well-deserved!). We had booked several months ahead of time, and always received timely responses to any emails or inquiries we had. We were able to pay by Paypal which was very convenient and we were all looking forward to the trip.
Unfortunately - it wasn't "smooth sailing" - as the day we boarded the ship we learned our itinerary was being changed and we would no longer be in Invergordon on the original day planned. I wasn't worried about losing any money, since they offer refunds if your cruise ship doesn't dock for whatever reason - but we were really hoping they would be able to reschedule us for the new day!
And this is where WOW really impressed me. I emailed them as soon as I found out about the itin change on the Friday and asked if it was possible to change the date. I received a reply that they were working on rescheduling all the tours and would get back to me on Monday if our tour could be switched, which was fair in my mind. Later that night I also got a phone call from Guest Services on the ship on behalf of WOW wanting to make sure I got the message that they were working on rescheduling and would let me know Monday if it was a go.
On Monday - we received the fantastic news that our tour was rescheduled - both by email and Guest Services. I appreciated the extra efforts to contact me and was glad they could accommodate our group!
Now onto the tour itself ... Zane was our tour guide and was funny, extremely knowlegeable, personable, and gave us a lot of history about the area in an interesting way - while also making efforts to spend more time in the areas that interested us, like finding us a great "Nessie" gift shop!
She was there early and was waiting for us as we got off the ship and we quickly went off to beat the Carnival Tour buses that were sure to follow. We visited a small village Beauly ... Urqhardt castle, beautiful Loch Ness, Clava Cairns, Culloden Battlefield, had lunch, and Cawdor castle in the 8hrs we spent with her. We saw some of the beautiful Scottish countryside and learned a lot of about the country and its history.
All in all it was a fantastic day and I would highly recommend WOW Scotland for anyone looking for a tour of the area.
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