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“4-Star decor, 1-Star service” 1 of 5 stars
Review of pentahotel Inverness

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pentahotel Inverness
4.0 of 5 Hotel   |   63 Academy Street, Inverness, Scotland (Formerly Ramada Encore Inverness)   |  
Hotel amenities
Ranked #16 of 34 Hotels in Inverness
Aberfeldy, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“4-Star decor, 1-Star service”
1 of 5 stars Reviewed 6 days ago NEW

Can't comment on the hotel rooms as we were only in Penta for drinks on Saturday night. A group of 7 of us had reserved a table for 9.30pm, arrived a few minutes early to stand at the bar and be completely ignored by the staff. Yes it was reasonably busy but a simple acknowledgement would have sufficed. We eventually managed to flag down a barman to ask where our table was, to be told "it's by the pool table". Not that big a bar so found the table ok but having never been before it would have been nice to have been shown to the table.
Anyway sit down and ask for cocktail menus from the bar, after huffing and puffing by staff we are given 1 menu between 7 of us because "all the other big groups have them". So we decide on a Champagne cocktail, not cheap but happy to pay for a nice drink and good service! Proceed to wait 15 minutes at the bar, told no champagne flutes for the cocktails, would have to have wine glasses! Surely for £8 a drink you would make sure you have glasses available! Poor presentation again not 4-star they claim to be.
So about 30 minutes after arriving, we finally have our drinks, a £95 order, only for a member of staff to come and ask are we sure we are they people who booked the table because its getting quite busy!! Well if you had bothered asking when we arrived you would know that we were!
Such a shame as the place looked really nice, lay out is great and a great vibe, sadly poor staff let it down.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Aberdeen
1 review
4 of 5 stars Reviewed 1 week ago NEW

Really enjoyed our stay here. There was so much to choose from at breakfast and the staff were great. Brilliant Location too. Only down side was the size of the bed as it was quite small. Thanks for having us.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review, 5 days ago
Dear 986natalieh

Thank you so much for your kind review. We are delighted you enjoyed the penta breakfast, there's so much choice for everyone to enjoy!
We hope to see you again soon.
Merry Christmas and all the best for 2015.

Ina Davies, General Manager
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1 review
5 of 5 stars Reviewed 1 week ago

Fantastic atmosphere, lovely polite staff. Magda looked after us particularly well and was very helpful and smiley! Great room, clean and comfortable. Slept well and had fantastic breakfast! Will be back again. Well done Penta Inverness.

Stayed December 2014, traveled as a couple
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Ina D, General Manager at pentahotel Inverness, responded to this review, 1 week ago
Dear Andy

Thanks for the great 5* review - our team are delighted! Magda sends her thanks for the mention - much appreciated.

The breakfast is fantastic, I would agree. There's so much choice, it sets you up for the day.

We look forward to seeing you again soon. Best wishes for 2015!

Ina Davies, General Manager
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1 review
5 of 5 stars Reviewed 1 week ago

The title says it all to be honest. Great hotel right in the middle of Inverness and a stones throw away from the Rail and Bus station. A warm welcome in this modern and friendly hotel. The staff were fantastic and helpful.

Would I stay again if in Inverness.....DEFENETLY!!

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review, 1 week ago
Dear bradmoirhall

WOW!!!! 'Best Hotel in Inverness' - Thank you so much!

We really appreciate your very kind review. I will pass on your thanks to the team and hope to see you very soon.

A very merry Christmas and all the best for 2015!

Ina Davies, General Manager
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Dundee, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well-located close to the railway station, this hotel changed hands fairly recently and perhaps aims at a specific clientele. The rooms remain basically the same layout and style as with the previous owners and the beds provide a reasonable nights sleep. The room has all the standard requirements such as hairdryer, tea and coffee making facilities, TV and wifi (not tried, though, so can't comment) but the surroundings remains rather clinical. The inclusion of complementary toiletries is very welcome and an improvement on the previous dispensers. The room I stayed in was very quiet, which was also welcome.

Staff were very helpful and informative. The reception area and lounge, though, are quite different to previously. The reception area is now situated in the centre with the bar, which feels quite strange. It seems as if the downstairs area has been designed around a 'series of rooms', with a 'library' area (books and pool table - complementary), a 'disco' (complete with glitterballs) reception and bar, lounge areas with sofas and armchairs. Lighting is quite 'red' and somewhat dark. Breakfast was nicely presented, with a good selection but the lighting (the same as the evening) was very surreal..

Room Tip: Asked for a quiet room and that is what I was given.
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  • Stayed December 2014, traveled on business
    • 4 of 5 stars Location
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Ina D, General Manager at pentahotel Inverness, responded to this review, 1 week ago
Dear Macbroughty

Thanks for your review. We opened in March 2014 and the pentalounge is very different to the 'norm'. We believe we offer a chilled out space, incorporating a multi-functional area with reception, bar, and café, perfect as a neighbourhood hub. We have plans to refurbish every floor, when you will see the penta concept moving into our bedrooms.

I hope you will stay with us again soon.

Wishing you all the best for 2015.

Ina Davies, General Manager
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Inverness, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We went to the penta hotel for some cocktails at the start of our night out. The staff were warm and friendly and even offered us some advice on the cocktail menu. We were seated on some comfy sofas beside the fire which was nice and cosy. We had a lovely time and I would definately go back for an evening and try the menu which looks very appealing.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Service
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Ina D, General Manager at pentahotel Inverness, responded to this review, 1 week ago
Dear Ann M

Thank you for taking the time to share your review. We agree, the pentalounge offers a really comfy/relaxed area to catch up with friends. Since opening in March, the cocktail menu has been very popular.

We look forward to seeing you again when I hope you will try our amazing dinner menu!

Have a great Christmas and all the best for 2015.

Ina Davies, General Manager
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Southworth
1 review
3 of 5 stars Reviewed 2 weeks ago

Summed up in a word, it's adequate. The beds were... ok. The service was... ok. The food was expensive, but the location was good. The showers were ok. The TV was very good, having free movies (although not the most amazing selection), and was balanced by the wifi, which was very bad. It's a big hotel and didn't really take in any of the city's atmosphere. Even the price is in the middle ground, cheap for being in the city, but there are much cheaper places near the river.

  • Stayed December 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, 1 week ago
Dear Guest

Thank you for sharing your experience with us.

We hope to see you again in Inverness.

All the very best for 2015.

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about pentahotel Inverness

Address: 63 Academy Street, Inverness, Scotland (Formerly Ramada Encore Inverness)
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Inverness
#7 Luxury Hotel in Inverness
#14 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $
Hotel Class:4 star — pentahotel Inverness 4*
Number of rooms: 90
Official Description (provided by the hotel):
From our beautifully central location on Academy Street, pentahotel Inverness is your perfect base for a perfect stay in the capital of the Scottish Highlands. Shops, attractions, historic sites and the knockout northern beauty of our landscape are all here, waiting for you. And of course there's no escaping the famous Nessie, our rarely spotted but very important local celebrity. You never know, he might be staying with us at the same time as you. Autograph opportunity... ... more   less 
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Also Known As:
Ramada Encore Inverness Hotel Inverness
Pentahotel Inverness Scotland

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