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“Meal and evening drinks” 5 of 5 stars
Review of pentahotel Inverness

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pentahotel Inverness
4.0 of 5 Hotel   |   63 Academy Street, Inverness, Scotland (Formerly Ramada Encore Inverness)   |  
Hotel amenities
Ranked #16 of 34 Hotels in Inverness
Inverness, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Meal and evening drinks”
5 of 5 stars Reviewed May 7, 2014

My friend stayed for one night in this hotel.We had a lovely meal and drinks in the restaurant. The food was very good, well presented and good value for money. The staff were extremely polite and helpful both restaurant and bar.We enjoyed the ambience of the bar area. It was a cold evening when we were there and we were impressed with the decor and warmth. I would definitely go back and would recommend this hotel to family and friends.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 12, 2014
Dear Shirley

Thank you so much for your review of our hotel.

I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Our staff take great pride in their work and very much appreciate your feedback.

We look forward to welcoming you back to the Highlands of Scotland again soon.

Kind regards

Ina Davies,
General Manager
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214 reviews from our community

Traveler rating
    77
    75
    38
    15
    9
See reviews for
14
63
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74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2014

I stayed in the hotel on a buisness trip and couldn't fault it. The room was clean and the food was good. The staff are friendly and helpful, especially Ruslan who provided a welcoming service at meal time.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 12, 2014
Dear Kevin

Thank you so much for your review of our hotel.

I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Our staff take great pride in their work and very much appreciate your feedback. Ruslan is very pleased with his mention!

We look forward to welcoming you back to the Highlands of Scotland again soon.

Kind regards,
Ina Davies, General Manager
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Sunderland UK
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 3, 2014

My wife and I stayed here for 4 nights as an anniversary treat in April. We had stayed here before prior to the change of company and we found the new look Penta was even better than before. The room was spotlessly clean and all of the staff were brilliant. Ina made our anniversary even more special and we cannot wait to return

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 12, 2014
Dear Guest

Thank you for your 5* review. We are delighted you enjoyed the new look and had a great experience whilst celebrating your anniversary. It was our pleasure to look after you both.

We hope to see you again soon.

Kind regards

Ina Davies
General Manager
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Glasgow, United Kingdom
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 1, 2014

Stayed here for one night with my 74 year old gran. The staff were very friendly and helpful, hotel is very central and is situated 30 second walk from train and bus stations, beds were comfy and there were free movies on the TV. The breakfast in the morning was outstanding, everything you could possibly want to eat for breakfast was provided and it all tasted delicious! I've already recommended this hotel to my family and friends and would love to stay here again if I'm in the area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 12, 2014
Dear Lauren

Many thanks for your 'Fabulous' review.

I'm so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel.

We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests.

Both you and your gran were very easy to look after and we hope to see you both soon.

Kind regards

Ina DaviesGeneral Manager
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Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed April 30, 2014

Stayed over for 2 nights recently. The rooms are very clean and bed comfortable.The Hotel staff is very friendly and helpful.
The new Penta lounge is a nice new concept, I"d enjoy on business or leisure. Great breakfast!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 12, 2014
Dear Guest

I'm so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel.

We are very proud of our hard working team, I will pass on your comments to our housekeeping manager and breakfast chef.

We hope to see you soon.

Kind regards

Ina Davies
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Lewis, United Kingdom
1 review
5 of 5 stars Reviewed April 29, 2014

Friendly and relaxed on booking in and that was the theme of our stay. Lovely seating areas with comfy seats. Our rooms were very roomy with everything we needed and a perfect central location for going out in the evening. Breakfast was delicious , especially the sausages...would recommend to anyone and we'll be back!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 8, 2014
Dear Guest

We really appreciate you taking the time to review our hotel. The team are delighted with the feedback you have provided, in particular our breakfast chef!

I hope you enjoyed your catch up with friends and we hope to see you all again soon.

Kind regards

Ina Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gateshead, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 27, 2014

Stayed here before it changed to the Penta and I have to say the refurbishment has been done very nice,the bar area is very modern.My 2 main issues I have is the poor check in.You have to check in at the bar which if it is busy you have to wait whilst the staff stop serving beer also it is not very good if your trying to discuss your bill over the noise of the music.
My other issue,is the restaurant and bar prices,like most hotels they are expensive but I think this hotels prices are even worse e.g. £4.40 for a CAN of guinness...shocking.
On the plus side breakfast was very good

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, May 8, 2014
Dear Graham

Thank you for your review.

It’s great to receive your feedback; we will use this to improve our service. The bar/reception area is a steer away from the traditional hotel layout we have been accustomed to. I appreciate our new concept is not to everyone’s taste. I hope you will stay with us again in the future and sample our great breakfast.

Kind regards

Ina Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about pentahotel Inverness

Address: 63 Academy Street, Inverness, Scotland (Formerly Ramada Encore Inverness)
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Inverness
#7 Luxury Hotel in Inverness
#14 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $
Hotel Class:4 star — pentahotel Inverness 4*
Number of rooms: 90
Official Description (provided by the hotel):
From our beautifully central location on Academy Street, pentahotel Inverness is your perfect base for a perfect stay in the capital of the Scottish Highlands. Shops, attractions, historic sites and the knockout northern beauty of our landscape are all here, waiting for you. And of course there's no escaping the famous Nessie, our rarely spotted but very important local celebrity. You never know, he might be staying with us at the same time as you. Autograph opportunity... ... more   less 
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Also Known As:
Ramada Encore Inverness Hotel Inverness
Pentahotel Inverness Scotland

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