We booked a dorm of 4 after reading great reviews of the hostel online and were pleased with our choice. But when we finally got there it ended up being a walking cliché of all the bad stuff that can happen in a youth hostel.
We hired towels and they were so stained with make up and stuff that I don't even want to know what it was (we got them changed - the staff didn't see the problem though.)
The dorm was so small - thankfully we knew each other - there is not enough space to put 4 small suitcases and dig through your stuff.
Our window has been treated like a bin, there was bottles, mugs (?!), plastic bags, that people had throw from the dorms upstairs to the dorms downstairs and by the look of it, no one had clean that for awhile. (see the picture)
The worst were the showers. It's not my first youth hostel, I know that it's not always 100% clean with so many people showering each morning, but this was not acceptable. Two showers to four per floor (with about ten dorms), the toilets were blocked and stink, the bathmats were soaked and stained (so was the shower curtain), and the shower stalls were either blocked or so stained you feel more dirty after the shower than before. (on the plus side, the showering system is new which meant hot showers every morning. In a dirty stall.)
I don't even want to talk about the kitchen - the cupboards stink and it must have been last cleaned a month ago given the state of it.
But Not only the hostel wasn't at all clean (the ground was sticky and so were the tables in the common room), but the staff were not helpful at all. Maybe because there are many people to attend to but mostly because they seem to don't care. We waited 45 minutes to have someone put our luggage in the luggage room and we almost missed our bus to the loch ness ( and he was just passing there not actually taking his shift at the desk). Ditto in the afternoon to get our luggage back. The desk can stay empty for hours and there's no bell to ring them ( we even searched them on all the floors).
If you look for something cheap go there, but if you're looking to have a minimum help from the staff and some almost clean showers and dorms do not.
- Also Known As:
- Highlander Hostel Inverness, Scotland
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