I am often up in Thurso, and have a selection of regular places that I like to have a relaxed lunch in. I had often walked past the Pavillion cafe and thought that it looked interesting, so I finally got round to giving it a try. As I wanted to do some browsing over lunch I first walked up to the counter to asked "Is it OK to plug in my laptop?". The waitress said in a monotonic voice "You can use your laptop". So, I sat down, made myself at home and popped the laptop on the table. I was just about to plug it in when the waitress arrived with the menu - "You can't plug that in." She stated bluntly. "Sorry?" I replied. "I've had to block off all of the plug sockets because people kept coming in and using them.". Sure enough, I looked round the room and the plentiful plug sockects were all blocked off with child protection plates. I was quite miffed by her attitude and by her dour nature, but most of all by the fact that I had made to effort to ask beforehand. Unfortunately, I was also starving. So, I stayed and ate an acceptable panini. The accompanying salads were all drowned in mayonnaise as they all too commonly are. I did not continue my relaxed lunch over a coffee and cake as I had planned to do, but paid and left. So, for the sake of a few pence worth of electricity the cafe lost out on several pounds of business with me on this visit, and I won't be returning. Good business sense??
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