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“Restaurant full - no heating” 3 of 5 stars
Review of Forss House Hotel

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Forss House Hotel
4.0 of 5 Hotel   |   Forss, Thurso KW14 7XY, Scotland   |  
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Hotel website
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Hotel amenities
Ranked #1 of 9 hotels in Thurso
1 review
“Restaurant full - no heating”
3 of 5 stars Reviewed July 30, 2013

Arrived late but phoned ahead to inform hotel.. not a problem.. untill I arrived at 2130
Was told restaurant full.. so had to order food to my room a small outbuilding called Hairy Mary.. ordered crab salad no cucumber
Was handed a tray whilst in the bar "your meal sir" no assistance given or offered to take it for me .. arrived at room removed cover .. cucumber crab salad..
The room had no heating as this had been turned off due to the hot spell.. not what I'd expect for £120 per night...

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, August 8, 2013
Clearly we have fallen short of the high standards expected of us by our guests and ourselves on this occasion; I must apologise that you didn’t receive the real Forss experience. As you know from our telephone conversation, following your review we have spent time talking with everyone involved to understand how this happened and what we can do to avoid it happening in the future; as a result we have implemented some changes.

That said, while our restaurant is busy with residents and non residents, especially at this time of year, we should have been able to take better care of you and provided the meal you wanted. Rest assured that ‘room service’ means exactly that for guests staying in all parts of the hotel. With regards to the heating problem you experienced, the system remains ‘on’ all year so guests can set the temperature they want in their room. Unfortunately, on the day you arrived the central heating pump had been switched off during maintenance by the heating engineers and was not turned back on when they left at the end of the day – thank you for telling us, we were able to investigate and fix it immediately so it didn’t affect other guests.
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146 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
  • French first
  • German first
  • Any
English first
Ottawa, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 25, 2013

I stayed at Forss House Hotel for two nights earlier this month. This country house is located close to the River Forss, with little trails from the gardens down to the river and a small waterfall. The bedroom was pleasantly appointed and very clean (although the bed was a little soft) with a large old-fashioned (but recently renovated and well-equipped) bathroom. The dinners were delicious, and the breakfasts were very pleasant. All in all, a wonderful introduction to the northern highlands.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, August 8, 2013
Thank you for your kind review. I am so pleased you enjoyed your stay with us after your long journey from Canada.
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aberdeen, scotland
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 16, 2013

Enroute to Orkney via Gills Bay and the excellent Pentland Ferries we needed a place to nightstop; a friend who'd been on an expenses paid trip, recommended the Forss House Hotel and we were delighted that he did. Great atmosphere, friendly and hospitable - Ann who runs the place is a gem. Food was good and well presented; the falls about 80mtrs away are worth a look but the path which leads to them could be upgraded. I think that night we were the only Scots in the place and it was a pleasure not having to apologise for the standard of accommodation; my wife is still full of praise about the well designed and equipped bathroom. £170 B&B Evening meal was around £80.

Room Tip: They should hide the garbage bins away from the entrance drive which our room overlooked - up stairs...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, August 8, 2013
Thank you for your kind review. We appreciate our guests taking the time to write them. I am pleased you enjoyed your visit and with regards to the bins, work is indeed in progress to rebuild the shelter round them.
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Farnham, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2013

This is a somewhat quaint place run by a sweet elderly lady, so not help with the luggage! Nice dinner. Amazing selection of whiskies in the bar, though not a late drinking place. Very nice house, with a good room and nice old style-bathroom with big bath in the centre of the room. Good value. Nice grounds. Would recommend it to visitors to this area.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, August 8, 2013
Thank you so much for writing such a nice review. I am happy that you enjoyed your stay with us.
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Christchurch, New Zealand
Top Contributor
97 reviews 97 reviews
57 hotel reviews
Reviews in 65 cities Reviews in 65 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 30, 2013

A very good place to stay, very friendly and personal reception, very,very good food, good room
excellent bathroom, very clean. Very good value. Very good service.
Would recommend this hotel to every one.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, July 7, 2013
Thank you for your kind review. We are happy you enjoyed your visit and appreciate you taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckinghamshire, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2013

We chose this hotel for the only 3 night stay on our whistle stop tour of the north of Scotland and were not disappointed. The setting was lovely, beside the gentle waterfall in beautifully kept grounds yet close to the main road into Thurso. Nothing seemed to be too much trouble and we were well looked after, extremely well fed each evening, and had a room that allowed space to sit quietly when the day 's activities were over and the most spacious bathroom, with more views over the grounds. The intimate atmosphere of bar and dinning room made for long and enjoyable evenings. Thank you Anne, Kathy and the team.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, July 6, 2013
Thank you so much for taking the time to write a review. We all appreciate it very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 18, 2013

A truly unique hotel with great character and warmth set on the north coast of Scotland near Thurso. This hotel provides a high level of comfort and excellent cuisine. You can learn a lot about salmon without even handling a rod.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forss, Manager at Forss House Hotel, responded to this review, July 6, 2013
Thank you for your kind review and we have noted your comments on the music. We have updated our MP3 players to a more mixed selection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Forss House Hotel

Address: Forss, Thurso KW14 7XY, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 9 hotels in Thurso
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Forss House Hotel 4*
Official Description (provided by the hotel):
Forss House is a delightful 1810 country home nestling in 20 acres of woodland, below a waterfall, on the gently meandering River Forss. A 14 bedroom family owned hotel Forss House is an elegant comfortable haven that puts you instantly at ease with a welcoming staff keen to look after you. ... more   less 
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Also Known As:
Forss Hotel Thurso
Forss House Hotel Thurso, Scotland

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