Difficult to know where to start.
Ugly 60s tower block recently repainted to make it look like it's been refurbished, which it hasn't. Reception area freezing cold, as both automatic doors broken and left open all weekend. Reception area like a 3rd world bus station. not a place to relax, especially when you would need thermals to sit there for more than a few minutes.
The room? Frayed carpets, right through to the hessian, and an armchair with the stuffing coming out. Grubby, and desperately in need of major refurbishment. But they put some new tartan cushions on the bed, so that's OK, right? Bed comfortable enough but small. Chambermaid made a good enough effort every day, and the towels were all fresh and clean.
The shower is a trickle, even though we were far from the top floor, and bathroom, although clean enough, was tired. No mixer tap on sink, so you can have very cold or very hot, and broken tiles. No obvious ventilation in bathroom (or no noisy fan) and bathroom got very steamed up even with the trickly shower.
TV is ancient and CRT, with limited channels and no text.
It looks like it hasn't been redone since we stayed here under Stakis back in the 80s, but it's been burned down once since then, so they must have done something.
Breakfast was vile. Uncooked bacon, uncooked sausages, lying limp and white in the buffet, and cold fried eggs to accompany them. The mushrooms and beans were OK. On the second day, I gave the uncooked stuff a miss, and took cold meat from the continental buffet instead. Fresh fruit was overboard on citrus, but fresh, so fine if you like oranges and grapefruit, with a wee bit of melon. We get far better at a Premier Inn.
Staff? The (foreign) guy on reception was pleasant and efficient, and we couldn't fault our (foreign) breakfast waitress with the coffee pot. We overheard one (foreign) member of bar staff being downright rude to a customer, and if he'd worked for me, he'd be looking for a new job now.
Ah yes, the bar; where they charge you £3.50 for a shot of normal whisky, and £1.60 for the mixer, and where the prices changed every time you bought the same drink.... We found the drink prices throughout the 'Resort" extortionate, the only exception being the Cafe in the retail area, where adequate coffee was about the same price as Costa.
Apart from one evening meal, we ate elswhere, so not much staff contact. We were in a rush, and so chose starter and dessert. Feeling peckish, I decided to go for biscuits and cheese, rather than a sweet. For my £5.50 (£1 more than a sweet) I was presented with 2 cheap oatcakes, and three tiny slices of cheap cheese, one Brie, one Cheddar, one Stilton. And 2 grapes. No butter, not even a knife. I was speechless just long enough to grab the waitress, who grabbed a manager, who 'resolved' the situation by providing an additional 2 cheap oatcakes and 2 pats of pre-packed butter....
Was I impressed? No.
Eat elsewhere, and drink your own drinks in your own room. Nobody likes being ripped off, and the food and drink were both a rip off.
All in all, it's a standard enough ageing hotel , but it does not deserve 3 stars in the condition it's in today. The prices for food and drink are extortion, and the standards are generally poor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.