We visited twice during our week stay in Aviemore. The food was to a high standard, fresh and beautifully presented. The menu has alot of options for varied diets and was also at well priced. However, what let it down was the staff! We gave our order to a waitress who did not smile at us once! Then our meal came out and it was wrong. My daughter had asked for a steak sandwich with no cheese or onions and no seasoning on the chips, however, when it came out it had all of the above. When i informed the waitress she just stared at us then walked away with the meal. We were left clueless about what was happening! The young blonde waitress then came back, was very unfriendly and mumbled something about ten minutes then walked away.My husband was very annoyed at this point and asked another member of staff to speak to a manager about what was happening with our daughters lunch. A girl came over and introduced herself as Yasmin, the supervisor and explained that there had been a confused with our daughters meal but a new one was being made at the moment. She offered our daughter another drink just now but she had not finished her milkshake so were told she could get another drink for free if it was wanted and a piece of cake to takeaway. We felt much better after speaking to this member of staff as we know knew what was happening! True enough our daughters meal arrived 5 minutes latee and she very much enjoyed it. Upon leaving we were very disgusted to past the cultery stand to over hear the blonde waitress who had 'served' us and another femail waitress moaning about the supervisor telling them to do things. We thought this was highly unprofessional and disrespectful. Upon leaving we were given a free piece of cake as an apology for the confussion over our meal. When we returned to have breakfast the following weekend before leaving Aviemore, we were 'served' by the same blonde waitress. This time she spoke to us with a tone of voice that made us feel as if we were stupid! She did not have any manners and tried walking away before we had finished ordering our meal. We were highly disapointed with the service and would not be returning! Major let down considering the food was amazing ! Some staff need basic waitress training.
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