I was looking forward to my lunch at coia's and sat down to meal with a smile on my face. I would like to say I left with my smile intact, but I would be severely lying. Firstly we sat for about 10 mins before someone abruptly asked "has anyone seen to your drinks". One member of my party asked for a pot of tea, then I said I would like a jug of water with 4 glasses. He never asked the other two in my party if they would like and drink and walked away. We then spent 5 mins trying to grab one of the waiters attention to complete the drinks order, and then ordered our food. Drinks came and they brought 4 glasses of water, not a jug which I finished prior to meal, as it took so long to come. He also put the pot of tea down, with no sugar or milk and before we could get a word out he was off. We collared another waiter eventually to bring over sugar and milk. No apology, in fact he had a look on his face to say, he had been inconvenienced. I asked if I could have another water as he put the, delayed order down. I waited and waited, no sign off water 10 minutes later, I got attention of same waiter and said could I have a glass of water please. Again no apology, and it took another 5 mins to come, ended up having to drink a sip of someone else's drink because I was choking. the best of it was, I could see the bar and they were standing chatting while my water was on bar, prepared and was waiting to be served. During the whole visit there was not one "please" "thank you" or "anything else for you". Initially I gave them the benefit of the doubt as it was busy when we started eating, but it had quietened down during the meal,the food was good, but I won't be eating there again, as if I am going to pay over 100 for a lunch I expect at the very least basic customer service. There are far better places in Glasgow which are cheaper, better quality of food and have better service (it would be hard to beat what I experienced, service wise)
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