I haven't eaten in this Restaurant for several years, mainly because there are so many good deals available for others and this restaurant is a fair bit more expensive than many. 5pm.com were doing a deal for 3 courses for £26 so my friend and I decided to book and go last night. The service its self was really very good, friendly staff and very attentive but not annoying. I ordered Cullen Skink for a starter and found it to be pretty tasteless, there was loads of it and I found it to be stodgy and way to heavy, it was more like potatoes done in cream than Haddock soup. My main was Beef Stroganoff and again I found this to be pretty tasteless and the rice was sticky, I have never added salt to Cullen Skink prior to last night but both courses really needed it adding. We just didn't find the quality of the food very good at all. On my last visit I was amazed at the quality but not this time, and I really don't think we will be going back.
Sorry City Merchant, but you did let yourself down on this occasion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 22, 2013
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We always offer the highest quality of produce and nothing has changed over the past three years here at the City Merchant regarding suppliers or Chefs.
Even our 5pm deals ,which are hugely popular, are produced using exactly the same quality of ingredients.
I am really disappointed that you didn't enjoy what you ordered. Our Cullen Skink is one of our best sellers and we really haven't had any complaints regarding it in the past. The Stroganoff has always been enjoyed by those who order it hence why it has remained on our set menus for such a long time.
I am also disappointed that you didn't make your server aware on the night that you were not enjoying your meal as we would have done our very best to sort the issue.
We take all constructive criticism on board and I have forwarded your comments to our team of Chefs.
I really do hope that this doesn't stop you from visiting us again as I am sure that you can see from our many excellent reviews and from your past visits to us that we are really not in the habit of letting ourselves down.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.