From the exterior this hotel looks like it could be a cosy place to stay, this however is very far from the truth.
When we arrived at the hotel we were instantly asked to pay. We were then shown to our room which looked nothing like the pictures. The attendant told us she didn't know it was booked and had been using it that morning. She did apologies for this. The bathroom was dirty and had been used minutes before. This wasn't cleaned and we were expected to take the room as is. The carpet was stained and dirty and one of the cups had been used..
The headboard on the bed was resting against it and broken - which we didn't notice until our return that evening. The shower wasn't working and the doors on it wouldn't close. It looked like it hadn't been cleaned. There was no staff around to speak to about this - I knocked on the "staff quarters" door and waited around saying "hello" to thin air. The next morning at 10:50am there was banging on the door. The manager was telling us to get out as check out was at 10. We said we thought it was at 11 and are just getting ready. He then told us we had to get out by 11.
Following this, I left the room to give the key back to the staff. My partner came with me. There was no hotel staff anywhere. After a few minutes of waiting with me she then returned to use the bathroom. The manager appeared, I said hello and gave him the key and he continued to abrasively tell me how I was costing him money by checking out late as the laundry man came early. I told him that we thought checkout was 11 at which he called me a liar and asked if the room was empty. I was irked at the rudeness of this but responded politely saying that my partner was using the bathroom to which I was given the instruction to "get her out now" and leave. I told him to give her a minute, and then asked if he treated all of his guests this way.
After a pause I then told him about the problems with the room and rather than take these points aboard I was given verbal abuse and threatened. I went to get my partner and as I entered the room, there was banging on the door behind with him shouting for us to get out.
As we left we were met with another stream of abuse.
This was by far the worst traveling experience I have ever had & due to my job as a producer, I have traveled worldwide and experienced all kinds of hotels. Nothing comes close to this. The mannerisms of the staff especially the manager were appalling. The run down state of the hotel wouldn't be so bad if the staff was courteous and polite. You get the impression that you are an inconvenience rather than a customer.
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- Also Known As:
- The Georgian House Hotel Glasgow
- The Georgian House Glasgow, Scotland