Stayed here for one night. Staff were very friendly and helpful and the room was lovely (if a bit small). The bathroom was clean and a good size. Good location for the shops. Would definitely stay here again. All in all it was great value for money.

I went with 13 other women on my sisters hen night. The staff could not have made us feel more welcome. They went above their call of duty to help us, even bandaging up one of the girls knee and carrying her bag to the trian station. The food was excellent as was the service. I would recommend this hotel to everyone and cant wait to go back.

I stayed here on the weekend beginning 7 October 2005 for 2 nights with 2 friends in a triple room. The room was very clean and tidy and a great size. Staff as throughout most of Glasgow were really lovely and very helpful.

Check-in was very quick and they kept our bags for a few hours the day we checked out. The only complaint we would have was with the food in the bar which we ate on our last afternoon. It was absolutely terrible, half raw ciabatta bread and frozen chips served by the slowest mover in SCotland!!!!

The hotel is actually only a few minutes from the shops, without all the usual noise. Definitely stay here again, but won't be eating!!!!

I stayed here on business 27th Sep. for 1 night.

Positives;
excellent service from all staff; quick check-in, helpful when asked for directions, speedy response in restaurant.
food is delicious, both at dinner and breakfast.
all public areas very clean.
room small but clean & comfy - expecially the bed, I slept really well!
nice touch in the bathroom with the Lux & Dove showergels.
overnight parking in the adjacent NCP is discounted to £5 for guests.

Suggested development areas;
whilst the hotel itself is wellkept, the location appears a bit dodgy - I didn't go out on my own at night.
no room service option - as a lone female I would more often than not prefer to have room service rather than dine in the restaurant, though this wasn't a problem and there were other lone guests (male & female) who did as I did and brought something to read.
no gym/leisure facilities.
no mini bar (not a problem for me but some might prefer it!)

I didn't try the bar.

Overall, I felt very safe here and would recommend it for business users for 1 or 2 day stays - after all, you're out at work during the day so the lack of facilities shouldn't matter.
It's well worth it for the standard of service alone, which I find is a rarity these days.