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Jurys Inn Glasgow: Traveler Reviews


Jurys Inn Glasgow
80 Jamaica Street, Glasgow G1 4QE, Scotland
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Traveler Reviews

78% Recommend
4.0 of 5 stars 251 reviews
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[ Date ] [ Rating ]
Great Hotel but not good response with fire alarm

Jurys Inn Glasgow

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4 of 5 stars
lov2travel8 3 contributions
germany
Aug 15, 2008

We reserved room number 1107 ten months in advance and I was very happy that they did indeed assign that room to us! Great front desk...the manager came over to greet us as well. The room was nice and had a great view. The location was perfect and close to the train station. The walls and windows were well insulated and we slept without any noises. The only two negatives were that breakfast is really overpriced ($20.00 usd pp) so I suggest going a block down to Witherspoons to eat. Also, we had a fire alarm at midnight and we were only able to go down two flights of stairs (we were on the 12th floor) as the central stairwell was full of people. My husband and I started to feel nervous so we retreated back up the stairs and headed for a different stairwell at the outside perimeter. There was not one single person in that stairwell. We ran down all 12 floors and exited the side of the hotel. Two fire trucks were already out there and they let us back in stating that food burning in a microwave was the cause. So, after midnight we made the climb back up 12 flights and tried to go back to sleep. It was quite unnerving to have experienced a total lack of coordination and had that been a serious fire there would have been a lot of people stuck in the central stairwell. Complete lack of communication and direction from the staff could have easily led to panic. I would suggest a serious review of your hotel emergency evacuation plan. So, if you stay there please remember to use the perimeter stairwell in the event of a fire alarm...other than that it was a nice play to stay!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Member since March 20, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from PeterStack1, General Manager
(Management representative)
Aug 18, 2008
Dear Trip Advisor

Thank you for your review. It is great that you enjoyed the hotel but obviously concerning that the situation following the evacuation was not explained to you.

As a large city centre hotel our staff are well drilled in evacuating a hotel. We have risk assessments in place to deal with every scenario. When the fire bells go off it is our policy to evacuate the whole building and we normally achieve this in a few minutes. However in this instance the fire engines turned up within three minutes, identified the fault and declare a false evacuation. Unfortunately some guests heard this and rather than evacuate the hotel as advised by staff they decided to return back up the stairs. Hence the slowdown on this stair. So we became victims of our own efficiency. Our hotel is now opened five years and this is the first time this has happened. To avoid this happening again our procedures are now amended.

Just as a point of interest I viewed the evacuation on CCTV and from the start of the bells to the last person returning to their room (after the evacuation) was a total of 9 minutes and 50 seconds.

Should anyone wish to contact me directly I am more than happy to discuss the matter. My direct line number is (0141) 314 4801 or email at peter_stack@jurysinns.com.

Sincerely

Peter Stack
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great location

Jurys Inn Glasgow

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3 of 5 stars
ness97 4 contributions
Cork Ireland
Aug 6, 2008 | Trip type: Couples

Stayed here for two nights and its a great location in the city centre and only a few minutes walk from central station.Staff are friendly and helpful. The room was standard and needed to be dusted, bathroom was small but clean. Unfortunately the fire alarm went off at twelve midnight and the hotel had to be evacuated.We were on the sixth floor and when we went to the stairs there was crowds of people on it and nobody was moving.We only got as far as the fourth floor when we heard that it was a false alarm.There didnt seem to be any communication as to what was happening and why there was a huge build up of people on the stairs but I hope that if there was a real fire that people wouldnt be left waiting on the stairs as it was a frightening experience.

  • Liked — location
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 16, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good Hotel

Jurys Inn Glasgow

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5 of 5 stars
annadhubh 9 contributions
Scotland
Jul 25, 2008 | Trip type: Solo travel
1/1 found this review helpful

Before booking ANY hotel I always use tripadvisor, and on reading the reviews for this one it is very encouraging to see they being read and responded to by the General Manager on a frequent basis. This was a large factor in making up my mind as to where I would stay.
I had three great nights there and for it being a 3 star hotel it was very well presented with good sized clean rooms. The resaurant and bar staff were pleasant and helpful and the food was good.
I will definitely be back again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Other
  • Traveled with Solo traveller
  • Age group 25-34
  • Member since August 13, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Peter_Stack, General Manager
(Management representative)
Jul 30, 2008
Dear Trip Advisor

I am delighted you have a great stay. Hopefully we will see you back again soon. I will let the team hear know you mentioned them.

If you are back in Glasgow again please do email me at peter_stack@jurysinns.com


Sincerely

Peter Stack
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Simple, pleasant hotel

Jurys Inn Glasgow

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4 of 5 stars
Djh_Wilson 21 contributions
Belfast
Jul 21, 2008 | Trip type: Business

I stayed here for one night whilst on business. It is a budget hotel which offers reasonable rooms at a reasonable price. It's nothing to get excited about, but equally I have no reason to complain either.

  • Liked — Decent price
  • Disliked — Nothing of note.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since January 17, 2007
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Peter_Stack, General Manager
(Management representative)
Jul 30, 2008
Dear Trip Advisor

Thank you for the review. If you are back in Glasgow again please do email me at peter_stack@jurysinns.com.

Sincerely

Peter Stack
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Place

Jurys Inn Glasgow

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3 of 5 stars
shug17 33 contributions
Edinburgh
Jul 20, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed for two and a half weeks, through my work, in July 2008.

The hotel is an average, nice, modern hotel. The rooms are spacious and roomy. The standard of cleanliness is good and the facilities are fine. I had to ask each week for an iron and board but that seems to becoming more common across hotels.

The staff are very friendly and helpful and everyone seems to be on duty at breakfast although all they do is clear up after guests. The breakfast are totally self-service where you even make your own tea!
The food is ok and cooked but it is never hot! If you don't mind a luke warm cooked breakfast then go ahead!

I didn't have too much problem with the noise of the trains as the rooms I had were over Jamaica St rather than the station but I certainly could hear some of the trains.

The views were lovely from one of the corner rooms and the hotel is well situated for shops, bars and trains etc.

  • Liked — staff
  • Disliked — breakfasts
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Business
  • Traveled with Solo traveller
  • Age group 35-49
  • Member since April 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Peter_Stack, General Manager
(Management representative)
Jul 23, 2008
Dear Trip Advisor

Thank for the great review. I must also thank you for the great photos of the room and the view from your room.

I am sorry about the warm breakfast. Breakfast is an area we really want to get right (hence the reason the management team are there every morning) so I will be looking into this immediately.

If you are back in Glasgow again do email me at peter_stack@jurysinns.com.

Sincerely

Peter Stack
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Jurys Inn Glasgow Address

80 Jamaica Street, Glasgow G1 4QE, Scotland