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Jurys Inn Glasgow: Traveler Reviews


Jurys Inn Glasgow
80 Jamaica Street, Glasgow G1 4QE, Scotland
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Traveler Reviews

78% Recommend
4.0 of 5 stars 251 reviews
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Second time round - every bit as bad

Jurys Inn Glasgow

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1 of 5 stars
charlieclown 26 contributions
Cheshire, UK
Feb 22, 2008 | Trip type: Business
1/1 found this review helpful

This is my second review of this hotel within the last few months and I thought it was worth posting because after staying there during the back end of last year, I have been made to stay here agin during the last week or two by a client that has an account here. I will not be staying again.

Again I would have to say that the place is generally very clean, well looked after and by and large the staff are helpful and courteous. However, there is more to staying in a hotel than that and in a lot of other areas the Jurys falls very far short of the sorts of service you would expect from a hotel that charges £180 a night as its standard rate:

(1) The bar meals - almost uniformly terrible. On my first night I went to the bar for a meal (against my better judgement as colleagues who had stayed here previously had very bad experiences with the food) ordered fish, chips & peas - the fish was clearly a frozen slab and was so over-cooked that it was borderline burnt. A colleague I was eating with asked for a small salad to accompany his meal and was met with a response that suggested that the catering staff had never heard of a salad. If I had paid £3.50 for the fish and chips in a chippy I would have been discgusted at the quality of the food, when I'm paying the best part of a tenner, it's unforgiveably bad. Its the sort of standard you'd expect from a greasy spoon roadside caravan, not a city centre hotel. Shocking.

(2) The breakfast - the school canteen style, grab a tray and serve yourself cattle run is bad enough. Approaching one of the staff and asking if any white toast was available and being given a flat NO! (not, I'm sorry we've run out of bread' or 'I'm sorry we don't serve white toast but we do have wholemeal'.... just 'NO!'). You might think that a piece of toast is not worth getitng worked up about, and you're probably right, but the surliness and unhelpfulness of the staff on top of what is already a pretty ghastly and unrelaxing breakfast experience is really not what any paying guest should expect.

(3) The shower - too low to stand in and only pumping out cold water. Great.

(4) The wash basin - try and bend down to wash your face and head-butt the shelf that sticks out right over the wash basin (that is situated at about knee height).

(5) Music in the public areas - I have no objection to music in bars, reception areas etc. but when the restaurant, reception and bar are all in the same open area and each of them has a different soundtrack playing simultaneously it is excruciating. Painful to have to listen to, impossible to hold a conversation over and likely to induce a migraine if you're there for too long. So much for a relaxing experience.

(6) If I heard one guest complain about how cold the rooms were I must have heard ten or so. I heard one guest say that he asked for two room keys so that he could leave one in the air-con control so that he could leave it switched on during the day to warm his room up. I heard another say she couldn't wait to leave and go home just to get warm again. The very cold rooms was the number one topic of conversation amongst even complete strangers in there. To be fair there is a manually controlled air-conditioning unit for each room - but even though there is a small instruction note next to the control pad, working out what steps you need to take to get it working to either warm or cool the room is a challenge too far.

  • Liked — Walking disctance to OTHER places to eat
  • Disliked — Almost everything but with a special mention for the woeful catering and terrible 'dining' experience. .
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since June 23, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
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Fantastic location - unless your driving

Jurys Inn Glasgow

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3 of 5 stars
housebuyer 38 contributions
Newcastle upon Tyne, United Kingdom
Feb 6, 2008 | Trip type: Business, Couples

Great location in the centre of town, walking distance to all of the city centre attractions and 4 minutes walk from the ticket hall at Central Station. Not too noisy given its location and has a good bar with some atmosphere which is reasonably priced (£3-50 per pint and £3-15 for a single malt.)
Breakfast OK - if its in the price of your deal but if you have to pay extra for it don't bother, it's not that good and there are plenty of other places nearby which offer better value.
If you drive like we did then there is an immediate problem with offloading your luggage - it's near a busy junction with traffic lights and double yellow lines. Bit of a mare, however there is a multi storey across the road which offers parking at £6-00 for 24hours (hotel rate) or £20 for a week long pass.
Staff super friendly and offered change of rooms with no fuss or problems. Rooms comfotable and clean, great beds and all you need from this type of accomodation.
Avoid floor two,it smells of smoke!

  • Liked — Central location
  • Disliked — Floor two
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 20, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Peter_Stack, General Manager
(Management representative)
Feb 7, 2008
Dear Trip Advisor

Thank you for the review. I am delighted you found our staff friendly and the rooms clean.

Due to the fact that the hotel is situated right in the city centre next to the main shopping district and the IFDS the road in front of the hotel can be busy at times. Having said that what we advise guests to do is to pull up in front of the hotel and unload their luggage before parking in the multi story car park immediately across the street.

Once again thank you for taking the time to review our hotel and if you are back in Glasgow again please do email me at peter_stack@jurysinns.com

Sincerely

Peter Stack
General Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The bar was a real bonus

Jurys Inn Glasgow

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5 of 5 stars
Traveller01Surrey 2 contributions
Surrey
Feb 3, 2008 | Trip type: Couples
1/1 found this review helpful

We had an excellent stay and particularly enjoyed the lively hotel bar where we went for a nightcap after an evening out, it was such a contrast to normal hotel bars. There were lots of football supporters staying at the hotel who added to the atmosphere and on Saturday night there was even some impromptu music from a group of fiddlers.
The hotel location is excellent and we walked everywhere from the hotel. We had a great room on the 10th floor overlooking the railway with river views in the distance - it was really interesting to be able to see the railway in operation but without any noise at all. The buffet breakfast was of a good standard and the staff were very efficient.

  • Liked — Great bar and good breakfast
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay January 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Peter_Stack, General Manager
(Management representative)
Feb 5, 2008
Dear Trip Advisor

Thank you for the great review. If you are back in Glasgow again do email me at peter_stack@jurysinns.com

Sincerely

Peter Stack
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great central location, wonderful service!

Jurys Inn Glasgow

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5 of 5 stars
MaineGirlAtHeart 18 contributions
Portland, Maine
Jan 26, 2008 | Trip type: Couples
1/1 found this review helpful

My partner and I stayed at the Jury's Inn Glasgow for 10 days (he stayed more for work) over the New Year. We had read some great reviews online and I must say, it lived up to all of them.

The staff, first and foremost, were incredibly friendly, accommodating, and professional. I wish I could remember more names, but Jason was particularly nice, but honestly, they were all top notch. We had breakfast included in our stay and it was consistently good. We ate at the bar one night, and while the food was decent, it was a little over priced. The room was clean, big, and had a wonderful view. They were very apologetic for some construction going on down the road, but we didn't even hear it. It was a great location because you were only a few minutes away from the train station, subway station, George's Square, Buchanan Street, and loads more. I really considered it a great deal for the money.

Thanks to Peter Stack for making our stay so enjoyable!We hope to return!

  • Liked — great staff/service, price, and location
  • Disliked — Loud heating unit, slightly hard bed (but that's just a preference)
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since September 25, 2007
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Peter_Stack, General Manager
(Management representative)
Jan 29, 2008
Dear Trip Advisor

Thank you for the great review and I am delighted you had a great stay. If you are back in the UK again please let us know.

I will let Jason know he got a mention and as usual he will get a bonus for making a difference.

Sincerely

Peter Stack
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
quite expensive for 1 night

Jurys Inn Glasgow

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3 of 5 stars
gibby/nikki 10 contributions
scotland
Jan 24, 2008 | Trip type: Couples
4/5 found this review helpful

We Stayed in this hotel on new years eve to attend george sq and also my birthday
First impressions where good but them at the time we where checking in we waited for a good 20 mins as there was a few people checking in at the same time.
The rooms are nice and big also well furnished.
We had a few problems with our room firstly it took over half an hour to get any heat in the room and also our tv didn't work.
After reporting this it was over an hour to get a replacement by this time we where getting ready to go out.
The hotel is in a good position of town.
We didnt get any breakfast the next morning but where not told this at the time of booking.
We then found it difficult to get a bite to eat as it was new year morning so ended up going home starving.
ok hotel but watch what you get in the price.

  • Liked — location
  • Disliked — breakfast not included in expensive price
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay December 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 30, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Peter_Stack, General Manager
(Management representative)
Jan 29, 2008
Dear Trip Advisor

Thank you for the review. I am delighted you are happy with the standard of the hotel. However I am dissappointed you experienced a few issues.

As you will see from previous reviews I always action customer feedback. I will email you to get a bit more information so I can ensure all issues mentioned are now resolved.

If you wish to contact me my email address is peter_stack@jurysinns.com.

Sincerely

Peter Stack
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Jurys Inn Glasgow Address

80 Jamaica Street, Glasgow G1 4QE, Scotland