Below average hotel in need of a major upgrade. Booked an executive room which left a lot to be desired. There was a half drunk glass of wine in the mini bar. The mini bar did not close properly. The sofa was covered in stains. The window blind was badly torn. Street noise is unbearable. Pillows are a joke and bed very small. Bar staff so unfriendly that we walked to Langs hotel across the road and sat in the bar in there wishing we had booked in (for the same price!!). Breakfast ok but not a huge choice. Bathroom tiny and needs an overhaul. Overall won't be back, there are far better hotels in Glasgow for the same price.

Stayed for one night shopping trip.Excellent location.Pleasant rooms.5 mins from Queen Street station.Helpful staff.Usual buffet breakfast,fills you up ready for a days shopping!!On a busy corner but was'nt aware of noise as noted by other visitors.Perhaps we drank more wine!Did not use restaraunt but looked nice with special deals for residents.Would use this hotel again.Look out for good internet deals.We paid 65 pounds per room.

Excellent hotel - Excellent location and Excellent staff - Great deals on line too......
will definately boko again - great value for money

Arrived 22nd December, met by surly young man with goatee beard. He was really not interested in helping us check-in and restricted his advice to a grunt and a nod of his head when asked to direct us to the lift which would take us to our room. Once in the room and wanting a G&T from the mini-bar, which I hasten to add is listed on all the hotel's literature as being one of the room amenities in this 4 star hotel, we found the bar locked. A telephone call to reception resulted in us being told that this particular facility was not available that evening! He did however transfer us to the bar downstairs, who did bring the required drinks. But! On arrival of the drinks the waiter demanded the money there and then, despite our credit card being swiped downstairs earlier and having been told that any purchases being made in the hotel would be charged to the card, I was forced to go to a nearby cash point to obtain my money. 4 stars eh? I think not. In addition after we returned from the Panto at the nearby Pavillon Theatre, we noticed that our window would not shut, as you can imagine we decided not to bother complaining, perhaps this was our own error. The result was four hours of noise outside from the nearby lads and lasses leaving the loacl pubs and then clubs. I don't blame them for the noise, afterall it was Christmas, but if the window had been intact we would have slept soundly. I must state however on check-out the young lady behind the counter did seem interested in our compalints, however by then it was too late. We filled in a customer comment form and I await to see if we recieve a response, howewer judging by other comments on this site I will not hold by breath. My advice? Don't risk it.