Stayed here for one night in November 2012. On arrival the staff were very helpful and accomodating. They offered to print documents for me at reception as no computer and printer available. This, they suggested, would save me spending money on the machines at the Holiday Inn Express next door! My room was on the third floor and looked out on to the busy intersection below. This wasn't an issue - I didn't hear any noise all night! The room was very nice. Very clean and well decorated. Bathroom was a little on the small side but again, it was very clean and quite modern. I also took advantage of the special parking rates offered by the hotel at the nearby Buchanan Galleries -£10 for 24 hours which is very good in Glasgow city centre. Overall a very enjoyable stay. Would certainly consider this hotel before many others I've stayed at in Glasgow.

We arrived at the Holiday Inn after booking 2 exec rooms ( 1 twin, 1 double). Our friends were given a further upgrade to a suite. We on the other hand could not even get into our rooms as workmen were repairing the windows. At the desk we had been told the room was ready and the workmen just finished. However, on getting to the room they told us it would by 20 minutes or so. after sitting in our friends room for the 20mins we went back to our room to be told it would be a further 30 mins. Our friends had to go out so we sat downstairs in the lounge. After an hour the room was able to be accessed. Oh dear, the workmen were finished and we could get in but had difficulty moving around the room. When we booked it no-one had told us they do not actually have twin exec rooms but use a fold down bed - yes you pay extra for this privelidge and have a lot less useable room! I went downstairs to say we were very dissapointed. I handed a comment card into reception saying that the room should never have been let till it was ready, we should have been told about the fold down bed and we lost out going out for the afternoon with friends. The manager was nearby and overheard and musr have looked at the comments as after returning to my room he phoned me. He apologised for what had happened and agreed the room should not have been let, he also agreed we should have been told about the fold down bed and apologised for our ruined afternoon. He asked what he could do to make up for the disappointment & all I said was we should not be expected to pay for lesser facilities than a standard room. He agreed and said we would not pay the upgrade price. At dinner that evening he also arranged for us to have afreebottle of wine which we thought was more than enough. However, the following morning 2 bottles of wine had been 'comped' and all our desserts. This was very good customer care. We thanked him very much.

We stayed in this Hotel on Friday 2nd Nov for one night. We got a deal on one of the web sites, forget which one. A double room for £59, bargain! breakfast not included though.
Anyway when we entered the girl on the reception desk was friendly,cheerful and very welcoming.The usual information was given and she asked if we were having breakfast on the Saturday morning which would cost £9 each, she explained that this was the reduced rate as breakfast usually cost £14. To get the reduced rate we would have to go to reception rather than to the restaurant. We didn't eat in the hotel as even £9 is a ridiculous price for breakfast!
So we went up to the fourth floor, I began thinking we had hit the jack pot.....the penthouse, but alas no.
We entered a small or cosy double room. I would have preferred a king size bed, but it was very comfortable as I slept like a log. The signs hanging on the pillows, SOFT, HARD, was a quirky, yet informative addition to what was overall a pleasant stay.
The next morning the same girl was again on the front desk which was nice as we were again greeted with the same friendly and cheerful smile.

Only a minute from the bus station, the train, theatres and Sauchiehall Street. Rooms modern, clean and comfortable though not enormous. Staff were friendly and helpful. Only downside was the medoiocre quality of breakfast and dinner in La Bonne Auberge