My wife and I have just returned from a 5-night stay at the Devoncove. This is by no way the worst hotel we have visited, and our experience is no reflection of some of the reports.
The check-in was efficient and friendly, although we had a slight problem with the key-card, and our room was spacious and clean, with a very acceptable shower/bathroom. The outlook isn't great, but this is Glasgow. The location of the hotel is ideal for visiting all parts of Glasgow and the West of Scotland - the tourist literature was available to all, and contained a good selection of features. Having been there for 5 days, and having visited the reception on a regular basis, I did not hear one customer complaint. The Scottish breakfast was considerably better than a whole lot of so-called "superior" hotels in Glasgow - I speak from experience on that one. I can understand that there might be a problem with the accent and language - Glaswegian is not necessarily the easiest dialect for foreigners to understand. Foreigners can be anyone who lives more than 30 miles away. We would certainly use the hotel again, by which time the on-going refurbishment will have progressed further. All in all the hotel represents good value for money, although I am sure that the management realises that there is always scope for improvement, particularly with attention to detail.