Booked a business class room to celebrate our anniversary. After reading of soft beds, I requested a firm bed on the white space of the internet booking form. On arrival at room, bed was very soft, so I contacted reception who said that website not working properly, not giving them special requests - strange as I could access those details using my name and the booking ref they gave me. They offered to put a board under the bed, but it already had one, so clearly they don't make a difference. They couldn't find a replacement mattress so upgraded us to a corner suite with an orthopedic bed.

Whilst suite was nice, to be honest I have been in cleaner rooms and the curtain pull was not connected and no instructions in room for coffee machine. A few little things that should be right in a hotel of this class. Also it was a smoking room with no ventilation at all. I got the staff to leave a Fabreze spray for me to use regularly as very strong smell soon came back.

Bed was very comfortable. Following morning shower, hairdryer wouldn't work, so I rang for a replacement. This came but still didn't work in the socket next to the mirror. Turned out to be a problem with the sockets, half of them in room weren't working, including that next to coffee machine.

Following breakfast (good selection and service), I completed a comment card, listing the problems I had encountered and stating that I would not be returning to this hotel. On return to room following day out, curtain fixed, coffee machine instructions there, extension cable plugged in to allow us to use things, so they fixed what they could.

Following day, returned after day out to find that we could not get in the room, the key card wouldn't work, so obviously back down to reception. Manager was on reception and apologised for problems and offered to deduct a night's accommodation charge.

The impression I left with is that I may return after all. Customer service is only tested when things go wrong and I think they did what they could to put things right promptly and without argument. Found all staff to be pleasant and helpful.

A few things they need to work on though - fix the website, get some new mattresses and sort out some ventilation. Also I would not bother with a business class room, although more floor space, the partition makes them feel smaller. Suite is certainly not worth the full rate.

I stayed at the Glasgow Radisson on business recently. The room was spacious, clean and had nice decor. The free in-room wifi and wired internet worked well (note that the hotel do not guarantee wifi in all areas - the primary connection in rooms is the wired connection). The bed was firm but comfortable - I slept well.

I didn't eat in the restaurants except to have breakfast, which was a plentiful buffet of both 'full Scottish' hot and cold foods. The latter included a wide selection of cereals, fruit, meat and dairy products.

The hotel is located on the edge of the business district, a short walk from the main shopping area. Glasgow Central station is also very close - I was told by a local that the area close to the station may be best avoided at night.

The hotel had no record of my reservation (made via a big commercial bookings agency) on check-in; fortunately they did have a room available. I have no way of knowing whether the hotel or agency were at fault.

Very dissapointed with this supposed 5 star hotel. We had a sheet of plywood under our matress, which we could see becasue there was no sheets on the bed.The staff in the restaurant could not accomodate us, so told us sit in the bar and they would take our order, they never did after several times asking. The room to us was very cramped and not five star treatment by any manner of means. The only plus we could find with the hotel was its location, just a block away from main shopping area, and near many cafes and bars, which have far better service.

Having read so many excellent reviews, we decided to stay at Radisson SAS for two nights. We had a family room, two rooms adjoining. These two rooms represented completely different qualities. One room had a smoky atmosphere with dirty stains on the bed linen. The other room was cleaner but the smaller of the two. The lifts were dirty with spit on the floor. Really, for a hotel of this class, I really expected better standards in cleanliness. However, they did serve an excellent buffet breakfast and the room service meals were good. I would not return to this hotel should I have to travel to Glasgow again!