We ordered room service on the first night. It cost 48.80 and we had three courses with the starter and cheesboard being shared it was no better than pub grub the 8.00 + cheesboard had 4 oatcakes and 3 small slices of cheese. The chips were not cooked properly and I am sure that all the chefs had gone home although it was just 9 oclock. Why did we not complain because we were tired and did not want to get off to the wrong start as we had just booked in and were staying another night. Next morning the breakfast was wonderful and we were very impressed with the staff service so decided not to complain about the previous night.
We had one set of drinks on the Saturday night but it was taking almost 20 minutes to be served a whiskey and coffee so went to bed early without having more.
On the Sunday morning we were put into a different restaurant for breakfast which was in no way the same as the one offered the previous day. Excuses were that there were a lot of children in the one that we had been in before and we would maybe prefer piece and quiet. Almost half the items were missing that we had the day before and we had to walk into the other restaurant in order to obtain a piece of black pudding. The waitress put everybody as far away as possible from there in order to save money for the hotel as when we entered the restaurant with more items it was empty. Why not put the children that were not paying the same rate as us in the restaurant of lesser quality!!!
My final complaint is that the mini bars cans of diet coke are 2.80 each. We all understand these cost a bit extra but come on!!!
I have never written a review before but we spent 350.00 for two nights at this hotel and I feel like telling everyone about our disappointing experience.

Very good hotel in a pretty good location, close to Glasgow's most interesting shopping streets and the main railway station. We came by car, but a good, reasonably safe parking facility is just down the road. The hotel operates a valet service which means you basically pay someone to park at the very same facility.

The hotel itself is great, friendly and helpful staff, nice, clean, modern rooms - a bit on the small side, but not claustrophobic. The full cooked breakfast is pretty good - maybe not Scotland's best, but a good choice of tasty food, and the staff manages to work wonders with what is essentialy a much too small restaurant space.

Our only real beef with this hotel is the ridiculous wall that separates the bathroom from the sleeping area. Which is made partly of glass bricks. Albeit it looks stunning, but it means that if your partner goes to the bathroom at night, and they don't want to do their business in complete darkness, the entire room is flooded with the lights from the bathroom. How stupid isn't that? Also, the railings in the elevator came loose. Of course, that did add to the excitement a bit, as it's all glass and very speedy. We will definitely return.

We stayed at the hotel for one night,the main reception area was a great clean open space,the staff were very friendly and efficient,we stayed on the 5th floor in a city room over looking central station,which was great,the room was superb,spacious,clean with all mod cons,the air conditioning was good as it was a cold night outside but we werent! Cant wait to go back and would recommend it to anyone for value for money at top quality.

Stayed one night on 1st Nov 08. Check in very efficient. Room spotless. Would reccommend good value for money. Every member of staff we came into contact with very proffessional, friendly and effecient. Central.