I booked this hotel as a treat for me an a friend where we decided to splash out and have a truly great night in a fabulous hotel.
I did not get paid until the following day of my arrival so specifically called to ask if i could settle the account in the morning, i was advised this was ok so i booked a business room.
Check in was good, helpful and informative. Room was fabulous with things to explore in every drawer! Lovely, luxurious and perfect. Our TV did not work and this was fixed within 5 minutes which is efficient.
We had dinner in the College restaurant, which was disappointing as the server was quite abrupt and rude, and we did not feel comfortable. Food was ok but not fab.
We then went to the College Corner Bar where the service was fantastic and our server was ver knowledgable and made some great cocktails.
We visited the main atrium bar after the Corner bar closed to find the service not as good but still ok i suppose. After the bar closed we decided to call it a night. When we got to our room we were called at 2am to tell us there was a problem with the credit card, i went to reception and was told my card was declined. I informed the reception memeber that i was going to pay the next day on check out, as agreed and planned, where i was told NO i had to pay now. I had no money on my other cards so offered further identification such as my driving licence to act as a garuntee. This was not accepted and i was told to pay now (which i couldnt) or get out. I went to the room and told my friend who was very frightened and we felt as though we had to flee the hotel before we ran the risk of being arrested! We ended up running out a back exit very frightened!!
Such a great experience turned out to be a very bad one unfortunately. I emailed the hotel raising these issues and was told 'we will investigate' but not even a sorry or an aknowledgement. of our sheer distress Such a shame this hapened and i really would be too scared to go back.
Well done to the guy on the Corner bar and also reception (day shift only) who were professional and helpgul, also the lady on the switchboard was warn and friendly! i just hope to get a nice response from the hotel...










