I walked into the shop about 4.45pm on a week day. The chap behind the counter (an older gentleman with grey hair and glasses) was already speaking with a customer. I was not acknowledged upon my arrival. I proceeded to wait patiently while they had a lengthy conversation which led me to believe they were actually friends having a lengthy catch up. After about 10 minutes they ceased their conversation and then the member of staff behind the counter did a number of other things before coming to ask what i wanted. I politely asked for a cappuccino to sit in, only to be looked at and be told we close in 5 minutes and all he could do was a take away. Had he served me upon arrival then this would have not been a problem, i would have had 15 minutes to drink a coffee. I was highly unimpressed and left the shop. I wont return and they have lost a customer and i'm sure they will lose more unless this particular individual sharpens up their customer service skills.
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