Very average hotel which was disappointing. Our room on the 5th floor had no opening window and a very inefficient air con unit. The heat/stuffiness was unbearable. We were given a fan!
To top off a sleepless night we found a parking ticket on our hire car - we left it on the street as advised by the concierge - no room in the hotel carpark!!!!!
Glasgow very dismal even on a sunny day. Felt quite nervous walking from the hotel to the shopping area.

I can't believe how I have just been treated!

I have been living in another hotel for a year and a half and never come across this.

I booked in Menzies for the week for a nice change???. It was my first night I've ever been there. My brother was in Glasgow for 1 night and so I asked reception for a twin room and asked if it was ok for him to stay for the first night.

We were informed it would cost an extra £20. Ok half expected that anyway. My brother said he would pay it for the breakfast and asked "Does it include breakfast? As long as I get some toast inside me tomorrow".

Friendly reply was "Oh its full breakfast".

I paid because I wanted to treat my brother and at least we were above board! He said to me not to worry he'll get his money's worth tomorrow at breakfast.

The following morning after giving my room number I was queried if I was "room only" (ie just me for breakfast). I immediately guessed that the breakfast didn't include my brother on the list because we had requested his stay late on in the evening. I explained that I had paid £20 extra and we were seated and asked to help ourselves to the breakfast buffet. We did so and returned to our seats to start eating. However before I had chance to start I was approached again and was informed that the £20 only paid for my brother to stay in the room and not for breakfast. Waitrss suggested that I spoke to reception. Slightly embarressed in front of my brother I told him I would quickly sort out the misunderstanding with reception.

I explained to reception that I had been told breakfast was included. The receptionist said that my brother was only paid in for the room. Looking for a fast solution I asked how much breakfast was. £14.99!!! I had just seen the breakfast and no way was it worth that much.

So first thing is that staff are inconsistent and should be trained properly.
Secondly (and even worse in my view) the way they dealt with the problem is awful. If they tell you that you get breakfast they should honour it! Am I wrong in thinking I've been robbed? They could have just let us have the breakfast and end of story but far too tight to lose out on a bowl of cereal, a bowl of fruit and the odd sausage!

Two of my work collegues who are both staying there said that they also heard the receptionist confirm breakfast the night before and even know her name. I shall remove Menzies from our multinational telecommunications company recommended list of approved hotels and maybe they'll think twice about the cost of service vs the cost of sausages!

DISMISS THIS HOTEL UNLESS YOU CAN GET MENZIES £90 DBB RATE. This is a fair price and reflects the standard of the hotel. I would not have been happy to pay a lot more. To put things in perspective the hotel is more upmarket than a Travel Lodge but nothing like as grand as the Radisson. You simply get what you pay for. Menzies will charge very high rates when Glasgow is busy so be warned!

The hotel however is perfectly adequate hotel for an overnight stop if you are visiting Glasgow city centre or going to a concert at the SECC.

Menzies is not in a very pleasant place and the exterior is nothing like as grand as the Menzies website photos would have you believe. The room views of the city are also quite miserable.

Rooms were comfortable with efficient air conditioning. Horrible views.

Restaurant food on our dinner bed and breakfast rate of £100 ([--]) was fine for what we wanted but not in the least bit exciting.

Leisure club and bar are ok but again nothing special.

Our room should have been ready at 2.00. We arrived at 2.15 and were told our room would be ready shortly. Reception staff not overly concerned or particularly apologetic about the delay. After a wasted 80 minutes we left our luggage with concierge and went for a walk in the city centre which was a collection of very average shops and pavements covered in chewing gum. This is a shame as the city boasts some fantastic architecture.

Our overall experience of this hotel was average and that is how I have rated it. DON'T QUITE KNOW WHERE THE FIVE STAR REVIEWERS ARE COMING FROM.

Found this to be a good quality Hotel. Rooms were spacious and luxurious. Decor and ambience throughout Hotel above average. There is no doubt that you felt that you were within a quality establishment atall times. I found the concierge and restaurant staff very attentive. The weekend staff were polite but did not go the extra mile which lets down the image otherwise represented. This was booked direct for a reasonable rate.
I would return to this Hotel.