I have just had my second stay at the Menzies and once again it was wonderfull.
I was given an upgrade to the Loft Liberty Suite when I arrived and what a fantastic room it is! I travel to Glasgow a few times a year on business and I will be staying at the Menzies everytime (I wonder if I get the upgrade every time)
This hotel is fantastic - I could not find a single problem with it

Stayed at the Menzies twice in 3 months, first visit with 5 friends second time a spur of the moment trip away with my mum. Both trips have been excellent.

The hotel is very clean and kept to a high standard. All the staff are very friendly, special mention to the bar staff. We arrived in the bar at 2125 and asked if they were still serving food, they stopped at 2130 but there was no problem with us ordering food so late. I have stayed in plenty of hotels that would not have served so close to finishing time.

Both visits our rooms have been very spacious and clean. On the second visit we were allocated a disabled smoking room, there was no problem changing our room to a non smoking room the reception staff were very friendly.

Pool is very nice and staff very friendly. Food is excellent and breakfast are great.

Also there is a secure car park across the road. We left the car in the car park all day after we checked out, the hotel had no problem with this.

Overall a wonderful hotel that I would recommend for any one visiting the city.

Ok, it's a 4 star hotel and to be fair, the food was good. Our experience, however, was spoiled by officious and unfriendly staff. When I arrived with my young daughter we weren't allowed entry into our room because I didn't have a pin number for my credit card. No attempt to resolve the matter - we had to wait until my wife arrived five hours later. When we did eventually get into our room, we discovere it was very cold as the heating was not working. After quite some time, a small electric heater was supplied.

After dinner, my wife was escorted to the reception desk because her credit card pre-authorisation slip appeared to have been lost. The Manager even phoned the previous member of staff, who had gone home, to check. They had lost the form but the hotel staff seemed less than apologetic. Very embarrassing.

The staff at the leisure centre and the serving staff appeared helpful and friendly. I feel however there is a management problem here and a number of people could do with some training in customer care.

My boyfriend and I are just back from a 2 night stay at the Menzies and we'll certainly be back. I don't usually post on websites like this unless I have had a particularly bad - or good - experience. I have had a lot of bad experiences lately (I stay in hotels fairly regularly through work) so it makes such a nice change to be able to say something positive about hospitality in the central belt...
I was a bit wary beforehand having never stayed here before (usually book into the Marriott after a disasterous previous experience at the Hilton) but everything was fabulous and I have absolutely no complaints whatsoever.
When we arrived, the website I'd booked through (hotelconnexions.com) had obviously not paid any attention to the fact that I'd specified that it had to be a non-smoking room, but we were given just that... I cannot stand the smell of stale smoke that permeates a room (and cannot understand why, in this day and age, that people are still permitted to smoke in hotels - it's disgusting and shows no respect for the property nor the people who have to use the room after you. Go outside if you have to smoke). Anyway, the lovely and very professional lady receptionist on duty got us moved to an upgraded (at no extra cost) family room and it was perfect.
The hotel is welcoming, warm, cosy, clean, modern, everything is fresh and new, attention is paid to detail and the staff (particularly the young concierge) are naturally friendly and helpful. We didn't use the pool (unfortunately there was no time) but we will next time. It looked beautiful.
We are always going to book into the Menzies from now on (sorry Marriott).