My boyfriend and I are just back from a 2 night stay at the Menzies and we'll certainly be back. I don't usually post on websites like this unless I have had a particularly bad - or good - experience. I have had a lot of bad experiences lately (I stay in hotels fairly regularly through work) so it makes such a nice change to be able to say something positive about hospitality in the central belt...
I was a bit wary beforehand having never stayed here before (usually book into the Marriott after a disasterous previous experience at the Hilton) but everything was fabulous and I have absolutely no complaints whatsoever.
When we arrived, the website I'd booked through (hotelconnexions.com) had obviously not paid any attention to the fact that I'd specified that it had to be a non-smoking room, but we were given just that... I cannot stand the smell of stale smoke that permeates a room (and cannot understand why, in this day and age, that people are still permitted to smoke in hotels - it's disgusting and shows no respect for the property nor the people who have to use the room after you. Go outside if you have to smoke). Anyway, the lovely and very professional lady receptionist on duty got us moved to an upgraded (at no extra cost) family room and it was perfect.
The hotel is welcoming, warm, cosy, clean, modern, everything is fresh and new, attention is paid to detail and the staff (particularly the young concierge) are naturally friendly and helpful. We didn't use the pool (unfortunately there was no time) but we will next time. It looked beautiful.
We are always going to book into the Menzies from now on (sorry Marriott).







