Stayed here with my wife for a mid wk night in Sept, everything was adequate, room, breakfast, etc. The reason for the rating is based on the reception staff, and the talking lift. When we arrived we were assured by the staff on reception that we infact did NOT have a reservation, who checked three times, however when she treble checked her spelling of our name, found she had spelt it incorrectly (not a great surprise after talking with her), and was given our room card. The nights 'sleep' we had was non-existent as we were woken up everytime anyone arrived at our floor with the lift bellowing out "DOORS OPENING,DOORS CLOSING" totally unnecessarily, all through the night. We were finally woken for good at 6:20am having planned a lie-in to recover from this, by a staff member smashing some piece of equiptment against our door. When i complained about the lift at check-out i was told that the lift has always done this (have stayed here several times, and never heard it before), was also told they would get maintenence to look at it, but if its always been like this why do they think they need to change it now? Was also told no one else has complained about this, totally impossible to believe. If you're one of those people who enjoy sleeping during the night do not waste your time or money on this place