Initial impression was fine. On site parking. Nice smiley receptionist. Clean looking surroundings. Then I went to my room. There were some dubious stains on the carpet and armchairs but otherwise ok. I then woke at 1am in the morning as my legs were being bitten. I turned the light on and rolled the duvet back. Bed bugs, several of them which looked like they had crawled out from the duvet to the duvet cover which had an open flap at the bottom of it. I really didn't know what to do as I have never even seen bedbugs before despite having stayed at many hotels. I went to reception where I was switched room "at no charge". I think that would go without saying myself? Having lost complete faith in the cleanliness of the hotel and feeling totally freaked out by the biting bedbugs, I spent the remainder of the night with the light on unable to persuade myself to sleep under the duvet, and got NO SLEEP. It was the most hideously awful hotel experience I've ever had.
It was just a one night stay (thankfully). The evening dinner was rubbish. A starter salad cost £7.50 and consisted of a few lettuce leaves, a few slivvers of avocado and HALF a bit of pitta bread which was so chewy they must have newked it in the microwave forever. Nice way to warm pitta bread guys. Try using a toaster?
As I was there on a business visit I had a 3 course meal included from a set menu, and breakfast. I was allowed to swap from the set (yuk) menu to the regular (sounded sort of appetising) menu as long as I didn't go over the cost of the set menu. Fine, did it with a drink and plenty to spare. Offered to pay for my half lager when the bill came (this is all before the bedbugs) but was told by the waiter that it all added up to less than the included set menu so not to bother.
Then came the bedbug awfulness, the no sleep, the breakfast with flies walking nonchalantly over my teacup. Then the checkout. Despite knowing that I'd been moved in the middle of the night because of the bedbug incidence, the morning receptionist declared that drinks were not included and that I would have to settle the £1.50 charge for the half lager. Despite the total cost being less than what was already paid for by my company. It beggars belief. I was so over-tired at this point that I just paid it, who gives a crap about £1.50 but any customer service business worth their salt should have offered a refund of accommodation cost or some goodwill gesture. Surely?
Sorry this is turning into a saga but one last point. It's not just one crummy night away I've had to deal with, it's the risk of carrying these bedbugs back to my home. Bedbugs attach themselves to your clothing and baggage and can then infest your car and home. I have returned from a business trip and had to wash all clothes I had with me on the hottest setting possible, hoover out my travel bag, hoover out my car etc
I find this unacceptable.
I certainly do NOT recommend this hotel for a quick bite to eat and definitely NOT NOT NOT to stay overnight in. Had the staff dealt with the bedbug situation in a different way, I could so easily have swung in their favour and praised the way they handled it. I NEVER complain. I'm a people pleaser and I'm easy pleased but I feel so strongly about this experience that I want to warn people. The City Inn, Glasgow. AVOID.
- Also Known As:
- City Hotel Glasgow
- Glasgow City Hotel
- Hilton Garden Inn Glasgow City Centre Scotland
- Official Description (provided by the hotel):
- Situated on the banks of the River Clyde, the new Hilton Garden Inn Glasgow City Centre (formerly MINT hotel) has undergone a £1 million refurbishment. The hotel offers 164 stylish and fully refreshed bedrooms, all featuring a spacious desk, ergonomic chair, an Apple iMac, complimentary WiFi and a mini refrigerator.The Hilton Garden Inn Glasgow City Centre features a contemporary designed lobby, a complimentary 24-hour business centre, as well as the Hilton Garden Inn 24-hour Pavilion Pantry which provides a selection of food and beverage options. The award winning City Café Bar & Grill serves contemporary, locally-sourced food from an enviable riverside location and has a fantastic reputation in the city for offering the very best in casual dining for the discerning customer. Guests can choose to dine indoors or al fresco on the stunning outdoor terrace space. Overlooking the River Clyde, it offers spectacular views of the nearby SECC, Armadillo, Glasgow Science Centre and the Finnieston Crane. A new hi-tec Precor gym has been introduced to the property, doubling the size of the previous facility, offering the very latest in state of the art equipment for gym users. A guest laundry has also been introduced to allow guests the convenience of freshening up during longer stays at the hotel. With ample car parking and a fantastic riverside location, the Hilton Garden Inn Glasgow City Centre is the perfect choice for visiting the bustling, cosmopolitan city of Glasgow with its fantastic shopping boulevards of Buchanan Street and Argyle Street. It’s also a short stroll from the city’s bohemian West End with a wealth of museums, parks, boutique stores and artisan delis as well as a diverse choice of bars and night spots.For meetings, conferences and special events, including weddings, the Hilton Garden Inn Glasgow City Centre has some of the finest space in the city. Whether its business or pleasure you are looking for, Hilton Garden Inn Glasgow City Centre can cater for your every need……and leave you wanting more.Walking distances:SECC 2 minutesCity Centre 10 minutesWest End 10 minutes ... more less
- Reservation Options:
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