Didn't get off to a great start! Was really impressed by the booking on the website - asked for smoking/non smoking as most do but then for individual preferences such as high or low floor, bed type - king, queen, double,, single, away from elevators and such. As someone who hates noise I was really impressed and asked for high floor, smoking room and no definate bed preference just not a single. Was a bit miffed on check in to find I had to ask again for a smoking room and one away from the elevators, changing my allocated room number twice - not a huge issue but what’s the point of asking for preferences f they are ignored?!

When I got into the room I was disappointed - the website makes them look and sound very 'swanky'. The room was perfectly ok, on the small side as per previous reviews but gave the overall impression of a PremierLodge type room - clean, functional, nice/ok but definately not swanky! And to make matters worse - 2 single beds! After driving a few hundred miles and working in the city all day, I really couldn’t be bothered going down to change it. But again, why ask for your preference if you are to be ignored? Plus, the room I was offered when I did a booking enquiry was a queen. Its mentioned several times about having queen sized beds with king sized duvets - I got stuck with 2 singles with single duvets pushed together!

Whinges over, on to the good things! View onto the river was lovely if a little industrial especially during the works on the bridge but still very nice with floor to ceiling windows. The air con worked really well which was more than be said for my usual Glasgow hotel, the Holiday inn. Free internet and DVD player/film loan was fantastic. Really nice White Company toiletries. Nice bathrobe. Best room service menu I have seen - as a lone female business traveller I have to eat in my room frequently and this is by far the best I have experienced. And when the food came it was great too - tasty, piping hot and very 'bistro'.Huge wne/drinks menu too. In fact, I was given the impression that anyhitng on the regular menu could be ordered if you wanted it, nothing was too much trouble! Great veggie choices too. Nice selection of tea/coffee/hot chocolate in the room too and a welcome packet of hobnobs!

The hotels greatest asset is its staff. From the friendly receptionists to the city cafe lady taking room service orders to staff delivering meals, everyone was friendly, helpful and very professional. One the guys cleaning the rooms on my floor even went out of his way after seeing me walking from the opposite end of the corridor to go out onto the landing, call the lift for me then hold the door open waiting for me to arrive - well done, lovely service.

All in all this is a great hotel if you are not expecting the latest boutique hotel as I was after looking at their website. Rooms are clean, comfortable with everything you need in them. Food is great, little touches are nice and staff are fantastic - just maybe read what it says on the booking? But thanks for having me x