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City Inn Glasgow: Traveler Reviews


City Inn Glasgow
Finnieston Quay, Glasgow G3 8HN, Scotland
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Traveler Reviews

86% Recommend
4.0 of 5 stars 138 reviews
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Quiet hotel in a bustling city

City Inn Glasgow

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5 of 5 stars
Philjopa 8 contributions
Stockport, England
Jan 3, 2006
8/9 found this review helpful

We stayed at the City Inn for 3 nights on a room only basis. When we checked in we asked for a (upgrade) river view and got one no problem - the area is currently undergoing a large amount of re-development and so the view of the river was OK but basically looked out onto a building site opposite!

The hotel is slightly away from the city centre but a taxi only costs £3 - £4 to the main attractions. There is also the SECC rail station approx 5-10 minutes walk away.The hotel is very quiet at night.

Rooms are small but well decorated. Bathrooms are also small but well equipped (CD, DVD, flat screen TV). They're fine for a few nights. We didn't eat at the hotel though the menu etc looked nice. (Weatherspoons in town do a traditional breakfast with tea/coffee for 2 for just £5.23)

Check in/out was efficient and courteous. Complimentary parking included - you really don't need your car to get around - walk during the day or taxi/train at night. The hotel reception will get you a taxi which usually arrives within minutes.

Glasgow itself is a brilliant city with many excellent bars & restaurants (Cafe Adaluz for tapas; Paperinos' for pizza/pasta; Smiths or Metropolitan for lunch). Lots of art gallerys, museums, interesting buildings, etc.

Friendly locals though you may need a translator at times!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay December 2005
  • Member since March 07, 2005
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great Location For SECC

City Inn Glasgow

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5 of 5 stars
starbusuk 66 contributions
Glasgow, United Kingdom
Jan 1, 2006
4/5 found this review helpful

This hotel is very clean, well presented and a great location if you're going to the SECC as its practically in the car park!
The restaurant is quite pricy but the food and service were excellent.
The rooms are nice but a bit on the small side. We had a river view which was great and the CD player is a nice touch.
Very good hotel with some great deals available through the city inn website.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2005
  • Member since September 26, 2005
  • I recommend this hotel for Young singles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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What a view !

City Inn Glasgow

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5 of 5 stars
KatieMoragBelfast 2 contributions
Belfast
Dec 17, 2005
6/6 found this review helpful

We stayed at the City Inn for one night and enjoyed the best dinner and breakfast I have experienced in any hotel in Glasgow. City Inn are able to provide a fabulous mix of luxury and excellence at affordable prices. I was delighted to be able to get the best price available from the hotel direct rather than having to book through an agent.
The room was spotless and really well kept.I loved the CD players , the flat screen TV and the showers were amazing. I thought the hotel was new but they have been open for over 5 years. Ok the area isnt the best but having stayed in many other hotels in Glasgow City Inn is definitely not in the red light district.
Dinner was fantastic - we had initially booked another restaurant in the centre and changed our minds when we saw the menu. The atmosphere was fab - and the views over the Clyde ( if you ignore the building site across the way !) I loved the peace and quiet of it all.
The staff were pleasant, although a little harassed but nothing was too much trouble and we were made to feel very welcome.
I cant wait for my next visit in January - we have already booked up for a shopping weekend.!

  • Date of stay November 2005
  • Member since December 17, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Downhill from the first night

City Inn Glasgow

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1 of 5 stars
Julie4570 3 contributions
Washington DC Metro
Nov 26, 2005
10/19 found this review helpful

For the business traveler in the UK, this hotel in Scotland can appear a slick, well run establishment with clean decor, excellent internet services, and a number of features we have not come across at other hotels in the UK (e.g., in-room DVD player with selection of DVDs at the front desk, corporate membership at Greens Health Club, a short walk away). But if you are one of many travellers who need to stay more than a day or two (as we were), the City Inn's weaknesses come glaringly to light. The concierge was constantly absent and there is no disabled access from the street, meaning you have to lift your bags up or down the stairs. The hotel is quite isolated from restaurants, pharmacies, and city nightlife. Yet it is close to the Scottish Exhibition Centre, which meant that our first night was characterized by loud, drunken crowds of young people who had attended a rock concert there and chosen to carry on the party at our hotel (one assumes they were paying guests); there was also a fire drill the same night (coincidence?). The hours of the restaurant were not posted anywhere, and even the staff appeared to have trouble answering this question. Moreover, the cleaning staff did little more than empty the bins and pull up the comforter each day, requiring us (among other things) to call down for the correct number of towels twice. Lastly, the rooms are tiny, have next to no storage facilities (exactly ONE drawer in the whole room), and were very stuffy unless the window was kept open constantly (impossible since there is heavy construction going on directly across the river). A place we will never return to.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Mark_Gallagher, General Manager
(Management representative)
Mar 4, 2006
Dear Trip Advisor Member

Thank you for taking the time to write this review on Trip Advisor.

At City Inn we are genuinely passionate about delivering “Affordable excellence in the city” in all aspects of our operation and it is only through consistently reviewing what we offer and feedback from our guests that we can keep improving the services that we provide.

I am terribly disappointed that you were not entirely satisfied with your stay. It is our company objective that every guest should leave us with their expectations exceeded and through lack of focus and attention to detail, we seemed to have let you down on this occasion. However, the majority of our Trip Advisor reviews are extremely positive and highlight our very consistent high standards of cleanliness and service that we offer to our guests. This consistency, along with our location and facilities has resulted in the hotel being ranked 6th place for popularity and positive reviews out of the 125 or so Glasgow hotels listed on Trip Advisor.

Should you be willing, I would be delighted to discuss your feedback personally and I can be contacted direct at the City Inn Glasgow.

Kindest Regards

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Cracking Hotel!

City Inn Glasgow

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5 of 5 stars
vonnibabes 2 contributions
Alloa, Scotland
Nov 23, 2005
8/9 found this review helpful

Me and 3 friends were going a night out in Glasgow and were looking for a good value hotel within a decent location. I am a travel agent so we got a good rate.

We arrived about dinner time and first impressions were that it was nice but reception area seemed a bit small. We checked in with no hassel and staff were very friendly. Got to our room - it was great! We had 2 rooms for the 4 of us. We got a river facing view at no extra charge and the view was great with the massive floor to ceiling windows, only downfall that was Scotland in November.... well its gonna be cold! It made it a bit drafty, closing the curtains helped but I still had cold feet. It had all mod cons inc DVD player, flat screen TV with satalite and a CD Player. It was furnished nicely with enough plug sockets for us to get ready and still listen to music, had a little table and a couple of chairs which made the room look smaller but were handy for room service and wine ;o) There was a massive big bed (a little hard but still comfortable) and a desk. The bathroom was spotless and the shower was great, the mistfree mirror was a godsend! There was also bathrobes in the wardrobes, lovely clean and soft, it was great!

We didnt get our breakfast at the hotel but we did order room service before we went out. 2 small ceaser salads with parma ham, 2 portions of chips a quite big panini and a packed chicken wrap. This cost £26.00 so not too bad as we would have spent more going to a restaurant, the food was lovely.

Hotel phoned us a taxi, location was a little out but walkable in the summer. We left our keycard thingy in the room and staff were very friendly when we explained when we arrived back after our night out (blind drunk and they still put up with us!) They issued us with a new one so there was no real fuss.

Overall I really liked this hotel, the staff, cleanliness and comforts were great and the location (esp for people that are maybe hiring a car or going to the SECC) is pretty good. If you do go I'm sure you'll have a fantastic stay!

  • Date of stay November 2005
  • Member since February 23, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $197 (year-round)
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City Inn Glasgow Address

Finnieston Quay, Glasgow G3 8HN, Scotland