We attended a wedding at the Sherbrooke Castle recently and the day went really well for us and others who made favourable comments to us too. The event was managed exceptionally well and everything appeared to run smoothly. We had booked an overnight stay to minimise travelling during that day and leave us plenty of time to get our wedding clothes on.
Just one word of warning to guests of wedding parties who have an overnight stay planned. We booked a double room, months before the wedding day when the hotel knew the start of the wedding was 1.30pm. A week or so before the wedding we made a request to have early access to our room (around 12.00pm). To our amazement, we were advised this was possible but a surcharge of £25 would be applied.
I checked all previous communications with the hotel and there was no statement or reference to this. My issue is that the staff who took our room reservation were fully aware of the time of the wedding and never mentioned that if we did need early access, which because of the 1.30pm start, was a near certainty, we would be charged extra. Even the written room acknowledgement did not highlight this. I know of others who were also stunned at this late demand and the way it was handled.
No mention on the T&Cs of this either.
I would urge all those future guests who may require early access to their rooms to get an inclusive price from the hotel before completing their booking.
- Also Known As:
- Sherbrooke Castle Glasgow
- Hotel Sherbrooke Castle
- Sherbrooke Castle Hotel Glasgow, Scotland
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