i have not had to experiance this hotel and reading some of the reviews i'm most thankful of that i called this hotel to make some enquiries about this so called hotel and the so called manager is in need of training in dealing with the public she was abrupt and would not give any information that i asked even a simple request as to the contact name of the manager or owner was not given the women was abrupt aggresive and very unhelpful she should remember its a hotel she is running and not a secret society!!!!!!!. maybe calling some other hotels within this region to see how a customer should be greated and dealt with would be an idea for the future,

The hotel and room was very basic.

When I rang the bell to check in the man who I presume was the owner answered the door wearing scruffy shirt, trousers and bare feet.

Not a very nice first impression.

The fun started at breakfast. A group of ladies at the next table had just been told by the same man that they had to pay £10 for breakfast as they were on a cheaper rate. One lady got a plate of porridge that looked horrid and could not eat it. While I was waiting for my cooked breakfast I noticed the toast I received earlier was covered in mould. I showed it to the ladies at the next table who discovered theirs was the same. When challanged the man was adament the bread was delivered that morning and showed us the expiry date on the bread packet. The ladies all walked out refusing to pay the extra as they were all disgusted. He never even offered to repace the toast with fresh. He was also cooking breakfast with the same scruffy clothes and not even an apron on.

DO NOT stay at this hotel it was the worst thing i could have done the staff also told me i could park outside the hotel and when i did i got a parking ticket,when i spoke to the hotel manager he said "if i told you to jump over a cliff would you do that" i was furious.i had already paid cash for one more nights stay after the way we were treated and the attitude ov the staff and the manager i asked for my money back for the last night he refused, after alot ov shouting and insults from the manager the police were called and the conclusion was we got as check for the last night which meant we had to go home a day early as we wouldnt get our money for 7 days this is not a place i would EVER EVER stay again.

I recently had the misfortune to stay in the Hillhead Hotel, the worst B&B I have ever encountered! Upon arrival I was greated by an over worked foul mouthed employee, whom I later witnessed taking a delivery of narcotics (speed, she informed me, so she could cope with her work load). This woman was rude and abrupt, swearing at fellow guest for arrriving for breakfast at 10 minutes to 9 - breakfast is served til 9am but she apparently expected everyone to be there by 8am. This same woman informed a member of my party that there was free parking in front of the hotel over the weekend, and directed her car into a free space. This turned out to be untrue and my friend was given a £30 fine, which the hotel refused to accept responsibility for. The management / owners themselves were also rude and unhelpful, caring only on saving money - insisting that as the shower was broken in our room it was ok for us 4 girls to share a shower with the 2 men in the room next door. If we had wanted to stay in a hostel, we would have - and for a fracton of the price! On our arrival we had joked that the place looked like Faulty Towers, how true it turned out to be! I would not reccomend this place to anyone planning on visiting Glasgow.