I stayed here with my girlfriend on a Sunday night. First impressions were not good, as we were kept waiting at check-in with no acknowledgement or apology. The blonde lady at reception was quite abrupt and gave the impression that our presence was a bit of a hassle for her. When we made it up to the room, a section of wallpaper was hanging off and the bathroom had not been cleaned properly. When we tried to call reception to report the issue, the line was repeatedly engaged. Having made it back downstairs to report the problem, the receptionist initially said "Sorry, that's the only room we've got" and simply offered to have it cleaned. It was only when a manager arrived that we were given a complimentary upgrade to a suite, which while I appreciated the gesture was of course the only appropriate course of action. The suite itself was very nice, but again the attention to detail was lacking. As an example despite being beautifully (and obviously recently) decorated, there was another section of wallpaper hanging off. I wonder if the decorator hadn't mixed his paste correctly that day? There was also a large jacuzzi bath, but sadly not enough hot water to fill it. We opted to dine in the hotel that night, and found the food and the waiting staff to be very good indeed. However there was no ambience in the restaurant, as the new power-saving LED lighting gives it a cold, overly bright, canteen-like feel. I can only conclude that the people who own the Popinjay have no idea what they are doing and need a reality check. Channel 5's The Hotel Inspector would have a field day here! It's a lovely building with bags of potential, but we certainly won't be staying again.
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