Yes it's old and a bit dated, but the room was clean and warm, the food fine, and the bed comfy enough. Even the thump thump thump from the disco didn't annoy me THAT much as it didn't go on too late. I was going to rate it as "average" until a major error in their internal system caused total chaos. According to another guest there was a block booking for 38 rooms DB&B which somehow was transferred to their restaurant booking system as one booking. So instead of a single person wanting fed, something in the region of 76 hungry people appeared. And they didn't have enough food! So we turned up at eight, which was the time we gave the receptionist when we checked in - the couple at the next table had arrived the day before and had not had to give a time so I assume that by this point they already knew there was a problem. I think it was near enough 9 by the time we got our first course, and about ten before we were finished.
The chaos continued the next morning at breakfast. We, along with about six other parties, were asked to wait in the lounge for a few minutes while more tables were laid. Ten minutes or so later, the girl reappeared and said we would be waiting for another five minutes. This was the last we saw of her! After another twenty minutes we went to find out what was going on and saw that people who had appeared after us had been sent straight in. There was an older man at the door, who said that breakfast had finished five minutes ago and acted as if he was doing us all a favour by finding us a table. The breakfast tasted fine, but many of the cooked items weren't available when we went up.
Our waitress was very helpful, and was clearly harrassed thanks to issues that weren't her fault, but the management really need to sort out their procedures so that this type of problem doesn't happen again.
- Official Description (provided by the hotel):
- Commercial Hotel located 3 km from city center & train station. ... more less
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- Also Known As:
- Swallow Glasgow Hotel Glasgow
- Glasgow Swallow Hotel
- Swallow Glasgow Scotland