I stayed here for a few days on business. The hotel is really close to Glasgow Central Station so easy to get there, a good looking spacious hotel and a warm welcome when you arrive. In fact; too warm! I know it doesn't sound like much, but when you're really uncomfortably hot and can't do anything about it, it really gets to you. I checked into my room and felt like I'd walked into a sauna, so spent quite a while, after a long journey, trying to work out the air conditioning, fighting to get the window open by the maximum two inches and wandering around looking for the ice machine. After an hour of no improvement (even with the air con full on) I called down to ask for help. Housekeeping, who are fantastic, brought an electric fan to my room. I returned after my evening meal to find the room still too hot and it was obvious that the air con wasn't working properly.
I'd ignored the fact that the shower was really cold (And frankly enjoyed it in the heat at first) thinking there was probably a knack to turning it up that I couldn't work out yet. I had a really bad night with the noise of the fan and the air con and was still too hot, so in the morning when the shower still wasn't working, the receptionist kindly offered to move me to another room.
The new room was much more comfortable- positively chilly at times! The air con was great and the shower was lovely. The hair dryer was a bit weird though- just a tube- (A bit like a Hoover but blowing rather than sucking!) attached to the wall that blew hot air and was cracked at the end so too hot for me to hold without a towel wrapped around it- outdated and a little dangerous frankly. By this time though, I didn't have the heart to mention it at reception.
The rooms are comfy and clean, with amazing beds, fluffy white towels and good quality toiletries. The fridge has space for your own items, which is great, and you have an iron, ironing board and pretty much everything you need, including a really nice breakfast.
I also found the hotel a little expensive. I noticed that they used WiFi, including in all the rooms, so I took my laptop with me. Their website hadn't really mentioned a fee and it wasn't mentioned when I called to ask about using it either. It's £6 an hour or £15 for a day. Now I know that WiFi is generally for use in public areas and is known for being inexpensive- so why the excessive charge? Also, the restaurant menu is very limited and too expensive. One of my colleagues is vegetarian and there was hardly anything at all to suit him, so I only ate there once during my stay. The food I had was good but not amazing and very small portions and after a two course meal for £25 (soup and lamb) I still felt hungry and had to buy a snack. I really would have expected more for my money, especially in a city with so much competition.
Over all, even though the issues I had were minor, (Yes, I know I sound like a moaner!) it was still enough that it would put me off going back and for the amount paid for my stay, I could do better and have a more comfortable stay elsewhere.