Checked in on sat 17th nov, to be told had overbooked the hotel by 26 rooms ( they have a 53 capacity ), we had booked 2 rooms and we were told would have to share or go to another hotel in Paisley they had sourced rooms from due to their incompetence. we had specifically chosen the hotel for it's location as we were going to a concert that night in Glasgow, and with no prior warning and lump or it leave it attitude we accepted the change. We left the hotel to get something to eat, came back 4 hours later to get changed and discovered another guest's bag in the room which we thought was each others..we again complained about this, the manager was very apologetic and gave us a lift to the concert venue in the hotels limo..However the final nail in coffin was the noise that came from outside ( I know it's central and Saturday night in Glasgow , but have they heard of double glazing, ..??!! ), coupled with a 4am wake up call with the night duty manger followed by another guest, ( who after letter of a apology was ascertained to be owner of bag left )..the hotel's decor is very modern and chic but you can tell has been done in hurry as hot tap in our room was wonky and hot water running through the cold , which we found out was due to an old boiler system..??!! And the awful breakfast offered - on booking on internet we were told was scottish breakfast, but found out all was on offer was horrible processed continental one, which if had been made and offered in right manner would have appeased our anger and disappointment slightly..apparently was our internet booking site's fault for mis-information, however, the signs directing you to the " Breakfast Room " from reception raised hopes of comforting and delectable fare...on arrival of said room were we met with dark and dingy basement space( that would not have looked out of place in any small office) , that had four or five office like tables and chairs squashed togethe with a larger table housing an office coffe machine and pre-packaged pastries...If this hotel's marketing and concept is aimed at the demographic that would use the likes of the Somerset Apartments ( now Fraser Suites ) in Albion Street , Merchant City ( which I have stayed at and are far superior ), then they really need to start from scratch, not only by recruiting and retaining experienced and well trained staff, but by an overhaul of hotel's layout, presentation etc.









