Great location (2 mins from sauchiehall street!) Great room, great staff. Room was a bit on the small side but we were only sleeping there! out and about most of the time! Free mini bar was limited but the wine went down a treat!

We requested a quiet room on resevation. On arrival we were offered an upgrade to an apartment 3minutes walk from the hotel which we accepted - big mistake! The apartment itself was fine, clean , spacious and simply furnished. However the noise from the many bars and clubs nearby penetrates right through the building ( granted it was a Saturday night) . The racket went on until well after 4am after which we were disturbed by noise from drunken revellers returning to the flats. In the morning the main entrance door was smashed and beer bottles decorated the lift. It is possible that rooms in the main hotel are ok as they are on a quieter street and the building is of substantial stone and looked to have been well upgraded - we certainly regret the free upgrade and wish we had stayed in a room here as booked instead

This hotel looks great on the webpage and the set-up looked idea. Yes there wasn't a restaurant but it had a central location and boasted deluxe interior design with high speed internet, flat screen TVs, alarm clocks and DVD players.

In reality the internet connection was either slow or broken until the night before we left, there was no DVD player in the rooms, the mini bar was limited (although complementary for the first night) and the alarm clock was attached to the mains which meant that everytime you left the room taking out your card the alarm had to be manually reset. So all in all the TV was as described.

We had some problems with both check-in and check-out but the staff did try to fix these, although not in the most timely manner.

The bed was very comfy but tight on the size of the room. If two people were staying in the room together you'd have to get on very well together.

For the price and a central location this hotel is fine but it wasn't what I expected from this well-reputed chain.

On arriving, with a toddler, we discovered that we had not got the apartment we expected- but instead a basement room- down several flights of stairs.

This place has no lift- and even a flight of steps to the front door.

They simply couldn't operate in Ireland.

The Bathroom door wouldn't close- which isn't safe or practical with a young child.

Reception said that they couldn't fix that sort of thing.

Breakfast was acceptable- as long as you don't pay any extra for it.

I had no problems parking in the NCP- which doesn't cost much overnight and has video security- just take an upper level.

Overall I would say that there is better, brighter hotels available in the vicinity.