These reviews are often lacking perspective, I feel. People have different standards and habits.

To give you a frame of reference, I'm a Diamon Hilton member, and have been for years, which means I've spent hundreds fo nights in Hilton hotels.

I'm used to a high level of service and quality, and generally I am very pleased with HIlton for these. This, however, was the worst HIlton experience I've had.

This was a rewards stay, but I hope that the bad treatment was not because of that! I would assume that one should not be treated differently just because you are on a reward stay.

When I made the booking I insisted on the fact that I was travelling with my three children. The booking person called the hotel to confirm that they could accommodate 3 children in one room by putting a roll-away bed in. I was also informed that as a Diamond member I would have access to the Executive Lounge.

On arriving at the hotel at 4pm I was told the rooms were not ready, even though check-in time is supposed to be 3pm. We were asked to wait in the lobby. After a long day of travelling, nobody even thought to offer us a glass of water for the inconvenience.

Eventually at 4:30 we were told that 1 room was ready, however we would not have Executive Lounge access. We were told further that someone would come up within 30 minutes with the key for the second room.

On arriving in the room that was ready, I was surprised to see that there was no welcome package of any sort, such as complimentary water.

After 1 ½ hours of waiting and phoning down to reception, the second room was still not available, so we decided to go out for dinner. I complained once again at reception about the rooms and the lack of a welcome pack, and was assured that a pack would be sent up.

On our return the reception gave us the key to the second room. When we got up there we found that it only contained two beds, and the promised roll-away bed was not there. There was still no sign of any sort of welcome package. Being too tired to do anything and fearing that if we did try to get the extra bed at that moment we might end up being up all night, we decided to make two of our children share one bed for the night.

The first thing the next morning I went back down to complain and spoke to the duty manager who said that things would be rectified, and we went out for the day. When we returned we found that not only was there still no roll-away bed, but the room hadn’t even been made up. The wet towels were still sitting in the bath tub, the beds unmade. At this point I made alternative arrangements for my children to sleep elsewhere, having completely lost confidence that the management of this hotel were able to do the slightest thing.

The Glasgow Hilton is what I would describe as a "good" business hotel convenitently located close to the centre of Glasgow and just down the road from Central train station.

Although the hotel is only a short walk from town and the station the only thing I'd say on that point is that there is a stretch of the road a few hundred metres long which is very run down and I don't think I'd recommend lone females wandering round there late at night.

When I arrived at the hotel check in was very quick and easy (no ridiculous forms!!). The room allocated was pretty standard stuff for a Hilton although this one did have a decent sized LCD tv as well. The room was very clean and comfortable.

Nothing too much to say about this one really. It's a good, probably better than average business hotel although I probably wouldn't go there for any other reason.

I booked the Hilton as a treat for my friend and I while I came to visit her in Glasgow, just for one night. When you hear Hilton, you usually think it will be a good standard of accommodation, a high level of comfort, and customer service. All I can say is that it was far from a treat!
We got to our room, and there were stains on the headboards of both beds, the sheets, the curtains, the lamp, and even the walls! I never usually ring reception and complain, but I was so freaked out by the stains on the head board, that I did not feel comfortable sleeping in the bed. So I rang reception, explained that what was wrong, and they said they would send someone up. A few minutes later “house-keeping” arrived. The woman did not even introduce herself, she did not make any form of apology, she just marched into the room and asked what was up. So I showed her all of the stains, and she asked us to leave the room so that she could clean it, no new room for us! I was taken aback a bit. Obviously all of our stuff was in the room, and we had no where else to go, so I asked her where we meant to go in the mean time? She said that she didn’t know, maybe downstairs for a cup of tea! We decided that we would go for a swim to pass the time, so we asked her to leave the room for a few minutes so that we could get ready.
I was so annoyed at our treatment, we were made feel as if we were the ones who created all of the stains! Needless to say my comments to my friend were not exactly complimentary when the woman left the room. When we opened the door to go to the pool we realised that she was standing directly outside, so I’m sure she heard everything I had said.
When we got back from the pool the sheets had been changed, the stain on the wall was gone, the lamp had just been twisted so that the stain was to the back, and the headboards (which were wooden, and could have been wiped clean) were still stained, as were the curtains, and a picture on the wall.
If you are looking for 5 star luxury then this is not the hotel for you. The rooms are in need of redecoration, the pool area was not the most sanitary, and it is just generally quite grubby. We ordered room service which was good. The bathroom in the room was nice, and seemed to have been done up recently. Apart from the rude “house-keeping” lady, the rest of the staff were quite friendly. The walls are very thin, we even heard the person next door getting up to his 6am alarm amongst other things!
Not recommended for your stay in Glasgow!

Me and my wife stayed at Hilton for a weekend in mid-July on our trip round Scotland and Ireland. Hilton was chosen because we got a very good price on the room, only 20 pounds more than we had to pay for a B&B the night before.

When we arrived, we found a clean and nice room, and from the 15th floor we got a quite nice view over the city as well. The stay went very fine, but the best treat was when we asked for help booking a trip from Glasgow to Belfast. The chief concierge made a small mistake when he assisted us, but made up for it - and then some - by fixing us a free car from the hotel Sunday morning and all the way to the ferry. Obviously we'd expected that he would make amends for the mistake, but we truly didn't expect what we got!

In addition: Really loved the breakfast and the service there as well. We surely will return to this hotel when we visit Glasgow again.