I booked the Hilton as a treat for my friend and I while I came to visit her in Glasgow, just for one night. When you hear Hilton, you usually think it will be a good standard of accommodation, a high level of comfort, and customer service. All I can say is that it was far from a treat!
We got to our room, and there were stains on the headboards of both beds, the sheets, the curtains, the lamp, and even the walls! I never usually ring reception and complain, but I was so freaked out by the stains on the head board, that I did not feel comfortable sleeping in the bed. So I rang reception, explained that what was wrong, and they said they would send someone up. A few minutes later “house-keeping” arrived. The woman did not even introduce herself, she did not make any form of apology, she just marched into the room and asked what was up. So I showed her all of the stains, and she asked us to leave the room so that she could clean it, no new room for us! I was taken aback a bit. Obviously all of our stuff was in the room, and we had no where else to go, so I asked her where we meant to go in the mean time? She said that she didn’t know, maybe downstairs for a cup of tea! We decided that we would go for a swim to pass the time, so we asked her to leave the room for a few minutes so that we could get ready.
I was so annoyed at our treatment, we were made feel as if we were the ones who created all of the stains! Needless to say my comments to my friend were not exactly complimentary when the woman left the room. When we opened the door to go to the pool we realised that she was standing directly outside, so I’m sure she heard everything I had said.
When we got back from the pool the sheets had been changed, the stain on the wall was gone, the lamp had just been twisted so that the stain was to the back, and the headboards (which were wooden, and could have been wiped clean) were still stained, as were the curtains, and a picture on the wall.
If you are looking for 5 star luxury then this is not the hotel for you. The rooms are in need of redecoration, the pool area was not the most sanitary, and it is just generally quite grubby. We ordered room service which was good. The bathroom in the room was nice, and seemed to have been done up recently. Apart from the rude “house-keeping” lady, the rest of the staff were quite friendly. The walls are very thin, we even heard the person next door getting up to his 6am alarm amongst other things!
Not recommended for your stay in Glasgow!








