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Hilton Glasgow: Traveler Reviews


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Traveler Reviews

71% Recommend
4.0 of 5 stars 173 reviews
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The worst 5 star I have ever stayed in!

Hilton Glasgow

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2 of 5 stars
littlemissymay 3 contributions
Dublin
Jul 26, 2008 | Trip type: Friends getaway
1/1 found this review helpful

I booked the Hilton as a treat for my friend and I while I came to visit her in Glasgow, just for one night. When you hear Hilton, you usually think it will be a good standard of accommodation, a high level of comfort, and customer service. All I can say is that it was far from a treat!
We got to our room, and there were stains on the headboards of both beds, the sheets, the curtains, the lamp, and even the walls! I never usually ring reception and complain, but I was so freaked out by the stains on the head board, that I did not feel comfortable sleeping in the bed. So I rang reception, explained that what was wrong, and they said they would send someone up. A few minutes later “house-keeping” arrived. The woman did not even introduce herself, she did not make any form of apology, she just marched into the room and asked what was up. So I showed her all of the stains, and she asked us to leave the room so that she could clean it, no new room for us! I was taken aback a bit. Obviously all of our stuff was in the room, and we had no where else to go, so I asked her where we meant to go in the mean time? She said that she didn’t know, maybe downstairs for a cup of tea! We decided that we would go for a swim to pass the time, so we asked her to leave the room for a few minutes so that we could get ready.
I was so annoyed at our treatment, we were made feel as if we were the ones who created all of the stains! Needless to say my comments to my friend were not exactly complimentary when the woman left the room. When we opened the door to go to the pool we realised that she was standing directly outside, so I’m sure she heard everything I had said.
When we got back from the pool the sheets had been changed, the stain on the wall was gone, the lamp had just been twisted so that the stain was to the back, and the headboards (which were wooden, and could have been wiped clean) were still stained, as were the curtains, and a picture on the wall.
If you are looking for 5 star luxury then this is not the hotel for you. The rooms are in need of redecoration, the pool area was not the most sanitary, and it is just generally quite grubby. We ordered room service which was good. The bathroom in the room was nice, and seemed to have been done up recently. Apart from the rude “house-keeping” lady, the rest of the staff were quite friendly. The walls are very thin, we even heard the person next door getting up to his 6am alarm amongst other things!
Not recommended for your stay in Glasgow!

  • Liked — Location is ok, steam room is nice, pizza on the room service menu was good.
  • Disliked — The stains on the headboard/sheets/wall/lamp/curtains! Made my skin crawl.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2008
  • Traveled with Friends
  • Age group 18-24
  • Member since July 26, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent service

Hilton Glasgow

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5 of 5 stars
stikkan 2 contributions
Oslo, Norway
Jul 21, 2008 | Trip type: Couples
1/1 found this review helpful

Me and my wife stayed at Hilton for a weekend in mid-July on our trip round Scotland and Ireland. Hilton was chosen because we got a very good price on the room, only 20 pounds more than we had to pay for a B&B the night before.

When we arrived, we found a clean and nice room, and from the 15th floor we got a quite nice view over the city as well. The stay went very fine, but the best treat was when we asked for help booking a trip from Glasgow to Belfast. The chief concierge made a small mistake when he assisted us, but made up for it - and then some - by fixing us a free car from the hotel Sunday morning and all the way to the ferry. Obviously we'd expected that he would make amends for the mistake, but we truly didn't expect what we got!

In addition: Really loved the breakfast and the service there as well. We surely will return to this hotel when we visit Glasgow again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 31, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d192416?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A nice and modern hotel

Hilton Glasgow

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4 of 5 stars
matt78 48 contributions
Newcastle, England
Jul 7, 2008 | Trip type: Couples

My wife and I have just returned from a very enjoyable stay at the Hilton Glasgow. We chose this hotel due to its relative close proximity to the SECC (approx 20 minute walk away). We found the location very convenient, it's about half way between Glasgow Cental Station and the SECC, and much cheaper than the hotels around the SECC! We got two nights bed and breakfast with dinner on the first night for £195.
The hotel its self is very modern, and it contains all the facilities you would expect of a Hilton Hotel. The ground floor has a leasure centre which includes a small but perfectly formed swimming pool, sauna, jacuzzi and gym. There are two restaurants which are quirkily decorated and serve pretty good food. The breakfasts deserve a special mention as they were just wonderful, so much choice and they really set you up for the day!
The room was like the rest of the hotel, very modern and very well equiped with a large TV, fully stocked mini bar, air conditioning (not that you need it in Scotland!) and a large and comfy bed. The bathroom was also very nice although the shower was the most complicated one I have ever encountered! My wife was also very impressed with the hairdryer, very powerful apparently! The only let down was that the plug in the sink did not stay down unless wedged with a damp flannel! Trivial it may be, but it was annoying!
We'd definately stay at this hotel again as it did everything well with no fuss, a quality hotel that does not break the bank!

  • Liked — Modern and well appointed rooms
  • Disliked — Dodgy plug!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
  • Date of stay July 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 04, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $215 (year-round)
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Well, I Liked It.....

Hilton Glasgow

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4 of 5 stars
Chunky-M0nkey 28 contributions
Hamshire, UK
Jul 3, 2008 | Trip type: Couples

My wife and i stayed here for 3 nights at the end of May. We arrived at the hotel, room was ready so we could check in. The room itself (Exec Floor) was quite spacious with all the ammenities you would expect, OK, it perhaps could do with renovating at somepoint, but it certainly wasnt shabby and was to a standard i was happy with. The bathroom was fine, would have again preffered a shower with door or screen rather than shower curtain, but apart from that it was AOK. Water pressure, tempreture perfectly adequate.

My only issue with the room, the beds. Why dont Hilton in the UK take after their USA counterparts or even other brands like Sofitel and put decent matteresses on their beds, ours didnt appear to have much life left in it and was really quite lumpy.

Regarding queing for the lifts, never really had a problem, yes ok, sometimes had to wait for the 'next one', but thats life.

The Exec lounge on the ground floor has changed from my last stay here, it is much nicer, shame there is no view though. During the week you have a full bar service and its not crowded, come Friday and Saturday the place is packed until 19:30 and you can only have wine, cheap champagne or beer (Soft drinks too). I am not suprised, there were quite a number of tables taking full advantage of the 'free' bar and were stacking the drinks up. I was suprised that it closed at 8pm, but again, it stopped people staying in there all night drinking themselves stupid.

Staff were very friendly, doormen on the whole were friendly, only one grumpy one.

Bar staff very knowledgable on local whiskeies, which was great, look at the bar not at the drinks menu, much better selection. GBP£5.00 a pint for lager was a bit steep though.

We ate in the Connors restaurant, quite elegant, food was on the whole good quality, my wife had a problem with her food half way through and when we mentioned it was removed the bill without fuss. Good wine selection and as per normal for Hilton, way over priced, but of course you dont have to buy it....

We were recommended a great Indian Restaurant, it was £3.00 in a taxi each way. The food was great, not your usual Indian fare but something quite different, the restaurant was caled Mother India. Worth checking out if you like indian food.

On the whole, i liked this hotel, will probably stay here again if in Glasgow.

  • Disliked — Beds
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very Good

Hilton Glasgow

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5 of 5 stars
GlasgowDavid1985 1 contribution
glasgow
Jun 24, 2008 | Trip type: Couples
1/1 found this review helpful

Stayed in one of the executive rooms which were very good.

Room was great and spacious with a comfortable and large bed. 32inch lcd tv with sky channels such as sky sports and movies. Rooms were very clean and had a good (if expensive) mini bar. Room service was 24hour on certain food and again was very good even if a little pricey.

With this executive room we got a free breakasft served between 7-10.30am in the executive lounge, sandwiches and snacks 3-6pm, and then free alcohol and and canopes from 6-8pm. Soft drinks were served throughout the whole day. Free drinks included a great selection of beer, wine, champagne and spirits. Although spirits are not served in the executive lounge on a Friday or Saturday.

The wellbeing centre was very good, with a decent sized pool, a jacuzzi as well as a sauna & steam room. The gym had great equipment and was not busy.

Staff at the hotel were friendly and helpfull. We asked for a bucket of ice at 3am and they brought it to us within a few minutes! Overall would reccomend this hotel and will return again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since June 24, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d192416?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Glasgow Also Known As

Address: 1 William Street, Glasgow G3 8HT, Scotland