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“Well, I Liked It.....” 4 of 5 stars
Review of Hilton Glasgow

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Hilton Glasgow
5.0 of 5 Hotel   |   1 William Street, Glasgow G3 8HT, Scotland (Anderston)   |  
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Ranked #23 of 89 Hotels in Glasgow
Hamshire, UK
Top Contributor
73 reviews 73 reviews
58 hotel reviews
Reviews in 47 cities Reviews in 47 cities
112 helpful votes 112 helpful votes
“Well, I Liked It.....”
4 of 5 stars Reviewed July 3, 2008

My wife and i stayed here for 3 nights at the end of May. We arrived at the hotel, room was ready so we could check in. The room itself (Exec Floor) was quite spacious with all the ammenities you would expect, OK, it perhaps could do with renovating at somepoint, but it certainly wasnt shabby and was to a standard i was happy with. The bathroom was fine, would have again preffered a shower with door or screen rather than shower curtain, but apart from that it was AOK. Water pressure, tempreture perfectly adequate.

My only issue with the room, the beds. Why dont Hilton in the UK take after their USA counterparts or even other brands like Sofitel and put decent matteresses on their beds, ours didnt appear to have much life left in it and was really quite lumpy.

Regarding queing for the lifts, never really had a problem, yes ok, sometimes had to wait for the 'next one', but thats life.

The Exec lounge on the ground floor has changed from my last stay here, it is much nicer, shame there is no view though. During the week you have a full bar service and its not crowded, come Friday and Saturday the place is packed until 19:30 and you can only have wine, cheap champagne or beer (Soft drinks too). I am not suprised, there were quite a number of tables taking full advantage of the 'free' bar and were stacking the drinks up. I was suprised that it closed at 8pm, but again, it stopped people staying in there all night drinking themselves stupid.

Staff were very friendly, doormen on the whole were friendly, only one grumpy one.

Bar staff very knowledgable on local whiskeies, which was great, look at the bar not at the drinks menu, much better selection. GBP£5.00 a pint for lager was a bit steep though.

We ate in the Connors restaurant, quite elegant, food was on the whole good quality, my wife had a problem with her food half way through and when we mentioned it was removed the bill without fuss. Good wine selection and as per normal for Hilton, way over priced, but of course you dont have to buy it....

We were recommended a great Indian Restaurant, it was £3.00 in a taxi each way. The food was great, not your usual Indian fare but something quite different, the restaurant was caled Mother India. Worth checking out if you like indian food.

On the whole, i liked this hotel, will probably stay here again if in Glasgow.

  • Disliked — Beds
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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glasgow
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2008

Stayed in one of the executive rooms which were very good.

Room was great and spacious with a comfortable and large bed. 32inch lcd tv with sky channels such as sky sports and movies. Rooms were very clean and had a good (if expensive) mini bar. Room service was 24hour on certain food and again was very good even if a little pricey.

With this executive room we got a free breakasft served between 7-10.30am in the executive lounge, sandwiches and snacks 3-6pm, and then free alcohol and and canopes from 6-8pm. Soft drinks were served throughout the whole day. Free drinks included a great selection of beer, wine, champagne and spirits. Although spirits are not served in the executive lounge on a Friday or Saturday.

The wellbeing centre was very good, with a decent sized pool, a jacuzzi as well as a sauna & steam room. The gym had great equipment and was not busy.

Staff at the hotel were friendly and helpfull. We asked for a bucket of ice at 3am and they brought it to us within a few minutes! Overall would reccomend this hotel and will return again.

  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2008

I have no complaints about this hotel. The staff were great and very friendly towards us and the room was spotless and very comfy. This location of the Hotel is near the center of Glasgow with only a couple minutes walk to central station. The is the second time we have stayed here and am sure we will be back. 5 stars.

  • Liked — The staff were very helpful.
  • Disliked — The prices at the bar.
  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 21, 2008

I can't believe the previous reviews are genuine. This is the first time I've ever written a review but was so shocked at what I was reading that I felt I had to write one.
To say a queue at the lift is the hotel's fault show a lack of intelligence. This can and does happen at other hotels all over the world.
I found no problem whatsoever with the water. In fact I stayed at the Marriott nearby, this May and due to a major burst pipe in Glasgow the hotel lost ALL WATER and use of swimming pool. Toilets in the room couldn't even be used . This again is very unfortunate but is nothing to do with the idividual hotel. I was travelling with a small child and the water in the Hilton was safe, not scalding hot or cold, so that is a lie.
As for the staff I found them to be all very friendly and helpful and all managed very well to keep the balance between friendliness and professionalism.
Concierge and doorstaff were also excellent and very very helpful.
In fact I was so impressed by the way the staff made us feel so welcome I booked my Mum in for a break the following week.
She too commented on how friendly the staff were, and said the restaurant staff both at breakfast and dinner couldn't do enough for her. The bed was very comfortable the room in in excellent state of repair with a large flat panel tv and full sized desk for work..
The only drawback I can find about the hotel is although the location is fairly central the views from some of the window aren't very nice. If you ask for a high room the view is less obscured.

  • Liked — attentive staff
  • Disliked — view
  • Stayed May 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jfcovi
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 20, 2008

I have had an okay stay but I have been disappointed by the attitude of the front desk towards me. They have not been friendly to me and a felt a bit discriminated but let's not go down that road. The property is in good shape and I believe that any experience carries a amount of subjectivity.

  • Liked — The pool
  • Disliked — The front desk
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 19, 2008

After reading a number of online reviews, and reading some travel books, decided to stay at the Glasgow HIlton for the first few nights of our holiday in Scotland. The hotel has a nicely furnished lobby - the rooms are avg and generally comfortable. The staff were very helpful and always willing to give advice and hints about Glasgow.

  • Liked — Location of hotel
  • Disliked — Uncomfortable beds
  • Stayed May 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2008

Disappointed in hotel, the hilton name is going down hill. Could not wait to check out as was problems from check in. Some inverstment in customer care and organisational skills wouldnt go admiss if managment read these comments.

  • Liked — When I left, really the service is appaulling
  • Disliked — Lack of customer awareness and organisation. Queue for lifts, breakfast queues and being charged for items you did not ask for/ mix up with bills / car parking the list goes on
  • Stayed April 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Glasgow

Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Glasgow
#13 Business Hotel in Glasgow
#22 Romantic Hotel in Glasgow
#25 Family Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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