Disappointed in hotel, the hilton name is going down hill. Could not wait to check out as was problems from check in. Some inverstment in customer care and organisational skills wouldnt go admiss if managment read these comments.

We have stayed at the galsgow hilton numerous times it has always been high quality.The rooms are modernly decorated and have had wonderful views. The resturant and food is great only ever had buffet but food always been warm and delicious.

Stayed here after arriving to a substandard hotel that was part of the package. Delightful staff - really chatty! They managed to put us in a fabulous room even though we arrived last minute. Large, comfortable rooms that felt luxurious to stay in. Had a really pleasant stay!

I am a gold card hilton member and have stayed at this hotel on many occassions (not through choice may I add). They are the only Hilton Hotel that I have ever stayed in that do not offer any extras as a gold member, normally you would either be upgraded, be given wine, water and chocs in your room etc. Never ever has this hotel done that and they never acknowledge you as a frequent stayer. Reception staff are snobs and seem to think they are someone because they work in a 5 star hotel. The rooms are large and reasonably okay but I would not say 5 Star standards, more 4 star. Breakfast service has always been poor with bad management and always a long queue, hotels should not offer breakfast if they do not have facilities to provide breakfast to guests. And be patient in the morning as you will have to wait a long time for a lift, I have missed many a train as had to wait up to 30 minutes for a lift and to check out.
So basically I would never stay at this hotel through choice, I only stay when have to with work, I wouldnt recommend it as a 5 star hotel and the staff need to learn how to smile and interact with some customer service off course if you look the part and appear rich they fall at your feet with is so off putting. Every guest who pays for a room should be treated the same, Only good point is the door man who is friendly and he deserves a medal for being one of the only staff members there who offers excellence in customer service.