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“Decent stay” 4 of 5 stars
Review of Hilton Glasgow

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Hilton Glasgow
5.0 of 5 Hotel   |   1 William Street, Glasgow G3 8HT, Scotland (Anderston)   |  
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Ranked #23 of 91 Hotels in Glasgow
Certificate of Excellence 2014
Melbourne, Australia
Top Contributor
65 reviews 65 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
90 helpful votes 90 helpful votes
“Decent stay”
4 of 5 stars Reviewed March 30, 2013

Checked in here for one night after a 24 hour journey from Melbourne. Probably easy enough to find if you have your GPS on, otherwise if you're just following a standard road map you may need to make a few turns before you get it right due to some one-way roads and the hotel being situated in a corner off the highway.

Check in was quick and the rooms were pretty good. No major issues. The hotel is located about 10 minutes down a straight road from the city centre if you walk it.

The breakfast buffet was nice. Starts early at 6am which is good. A good opportunity to try the scottish favs like Haggis and Black Pudding.

All in all a decent stay. Was probably too tired from the journey to really assess everything but at least we got a good night's sleep!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,943 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carnoustie, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 29, 2013

Very comfortable, clean and spacious room. Good size bathroom with a decent shower. Excellent sunday lunch at a very reasonable cost. Good breakfast. Only downer was the coffee - not to my taste. Close to theatres & shops and only a cheap taxi ride from the stations.

Room Tip: Higher floors. West facing rooms overlook motorway and may be noisier.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 29, 2013

My HHonors benefits were not given, the bar overcharged us significantly and the evening meal was frankly awful. I expect better but this is the second time in 3 months I have had this kind of experience so standards are definitely slipping.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 29, 2013 via mobile

This was the first time I've stayed at this Hilton since its refurbishment. The rooms remain a great standard, as you'd expect from this chain. Access to the higher floors easy now the lifts have been upgraded. Staff very helpful. Now here comes the but ( or gripe depending on your point of view). The first night I arrived late and decided to eat a meal in the bar - again refurbished. The food arrived on what can only be described as a plank. The food it itself was OK, but the siting on the wooden board meant the easiest way to eat it was by inhalation rather than using a knife and fork. It might look great, but totally impractical and as a result messy! Hilton - serve it on large metal rivet would be equally useful, but at least a nod to the great shipbuilding heritage of this city.
Breakfast was very much self service, even to the point of continually having to refreshing my tea/coffee if you drink more than one cup. A task made all the more hazardous by the ridiculous partition between the two breakfast rooms - Hilton must've run out of money for a decent partition in the refurb - beware thrills, spills and the thought that your table may have been cleared when you return to your table. Overall room up to usual standard, dining experience leaves alt to be desired.

Stayed March 2013, traveled on business
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Sheffield, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 28, 2013

It is a shame that a hotel gets judged on the quality of the wifi connection but unfortunately it is a fact. A high speed high quality internet connection is now not a consideration...every hotel has it.......except this one.
The hotel is well positioned, it is clean, spacious and everything you expect of a Hilton anywhere in the world. The staff were helpful and courteous and in every respect the hotel provides a first rate experience except for one thing....internet access. Unfortunately the wifi signal is hopeless to the point of being unusable. When using a hotel for a business related trip wifi to catch up on emails, submit reports etc at the end of the day is absolutely essential. This hotel does not give that capability and therefore falls below the standard expected in this modern day and age.

I complained and was put through to the service provider but they were unable to help.

On a positive note the breakfast is first rate

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 28, 2013

Lovely spacious rooms. Had a meal in the restaurant - the 5 course buffet for £25 was incredible value for money! Great breakfast too! Comfortable nights sleep too. Didn't visit the spa due to lack of time there but it looked lovely

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York, UK
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 27, 2013

I frequently stay in Hilton brand hotels across the UK and booked a 1 night stay at this hotel as my wife was attending a conference nearby.

I'll start with the good and that is the ladies who staff the checkin/reception area. They were bright, intelligent, friendly and the young lady who checked us had an absolutely beautiful smile. Also the location is excellent being just 5 minutes brisk walk into Glasgow City Centre (at least I think that's where I walked to !!!) and parking on-site is very easy. Our room although quite compact by Hilton standard was clean and the bathroom finished to a high standard.

Now for my concerns (aka complaints) and I'll start with the Executive Lounge which I feel is too small for the number of Executive Rooms in the hotel as we had to stand around for 5 minutes waiting for somewhere to sit. However my main gripe was the food, or more to the point the lack of it. We arrived in the Executive around 7.40pm and it resembled the Gobi Desert, ie completely barren apart unless you count a few scraps left on the cheese board along with nothing of note in the chilled section. There were also 2 chaffing dishes, both of these were empty too so my wife and I had a coke expecting the food to be replenished. After waiting over 20 minutes, finally something arrived so I got up to investigate but I am sorry to report it looked dreadful and tasted quite revolting. I kid you not that it was just a triangle of flour that was deep fried. Yuck !!!

Completely frustrated with the Executive Lounge, we thought we would give the hotel restaurant a try but got a shock of a different kind when we were told it was a buffet @ £25 per person. Not totally scared off, we did have a quick look and the food looked OK. However the same quality dishes are available in Glasgow City Centre and at a quarter of the price which is where we ended up eating.

Not deterred by last night's disappointment, we returned to the restaurant this morning for the famous Hilton breakfast. Hmmm....
1. At every other Hilton we've stayed at in the UK, we've been taken to our table and asked whether we want tea or coffee. At the Glasgow Hilton, it's very much serve yourself.
2. Indeed this serve yourself ethos extended to having inform the staff the plates had run out for the hot breakfast items. A properly run restaurant shouldn't have to rely on customers telling staff when they are no plates.
3. Our table was in a room that seemed off the main restaurant area and was separated by multiple wooden panels that opened at an angle. To go from your table to the food area meant having to pass through this section which had all the appeal of going through a turnstile at a football ground.
4. The smoked salmon, if that is what it was, was perhaps lowest quality I have ever eaten. If it wasn't smoked salmon, I apologise for besmirching the good name of smoked salmon.

However the Hilton Breakfast did have one redeeming feature and that was they serve Haggis for breakfast. I haven't a clue what's in it and probably don't want to know but it tasted superb with baked beans and a fried egg on top.

Would I stay here again? Yes but next time I will certainly not bother paying the premium for Executive Level rooms.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Glasgow

Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Glasgow
#12 Business Hotel in Glasgow
#18 Family Hotel in Glasgow
#22 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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