I stayed in the Crowne Plaza as part of a delegation from my organisation attending a conference at the neighbouring SECC for 5 nights in May 2007. Whilst the rooms may be nice and the location convenient for confereneces ( if not for tourism) - this place is let down by frankly shocking service. Receptionists who carry on chatting and don't even acknowledge your presence with a hello or a hand gesture, surly staff in the bar, an impossibly long wait for tea or coffee over breakfast and again surly staff who clearly need a bit training. ( Except for Tina, the only one who smiled!) The highlight of the poor service was over dinner on my first night when I made the mistake of ordering a la carte and received an overcooked steak which when I politely queried was treated to the Fawlty Towers experience of the chef storming out of the kitchen to shout ( literally "shout") at me "if you wanted blood in your steak you should order blue not medium rare". The mind boggles, I thought it was 2007. I complained to the the duty manager about the unpleasant service and the poor food and he said that I would be contacted by the hotel manager during my stay of 5 nights. This never happened. Suffice to say, my delegation will stay elsewhere when we visit this conference in 2008. The nearby City Inn ( where we escaped to drink and eat during our stay) was far superior and a friendly modern environment with decent food.

I stayed at this hotel on a bank holiday weekend and it was also the cup final so the hotel was very busy. We arrived at 11am but we were permitted to check in which was great as my husband was going to the football and i was going shopping .We were on the 11th floor which despite the hotel being busy was a very quiet rooom. It was spotlessly clean and well equipped. The bed was extremely comfy .
I used the hotels leisure facilities which were great ,swimming pool , sauna, steam room etc.
Staff were very friendly and helpful we check in and out swiftly .No complaints about this hotel at all and i will definetly use it again.

This is a super choice of hotel for many reasons.
The location: a quick cab ride to Glasgow's city centre and all other areas of the city.
The staff: polite, friendly and attentive. It pays to know what you're entitled to. We didn't find the staff very forthcoming, however, they don't hesitate to provide anything you request.
The room: very comfortable, spacious and well equipped. Mirrors, counter tops could be cleaner.
Breakfast: is it included in your room rate? Every breakfast item is available to you, and there's plenty of it. Again, you often have to hail the staff to get your tea, coffee, etc. but they'll take good care of you once you have their attention. The breakfast really sets you up for the day. We didn't have dinner but heard good reports about it.
Front desk staff: helpful with cabs, recommendations etc.
I would consider staying here again. It's ideally situated and a comfortable place to lay your head after a priceless day of sightseeing or shopping.
Do not miss the Glasgow Museum of Transport, the Kelvingrove Art Museum, The People's Palace etc. These can be reached using the Glasgow Sightseeing Tour Bus. It's a must. Give yourself two days to see it all. It's all worth it.
We also recommend taking the train from Queen Street Station to see Edinburgh Castle, Stirling Castle and the Falkirk Wheel.
There's so much more to see and do. We just ran out of time.
Finest Chinese restaurant we've dined at: Ho Wongs, York Street. You'll want to go back the next day.

We stayed here on Friday 4th as we were attending a concert at the SECC. This hotel is joined onto the SECC so is very handy if you are attending an event there.

The room was nice, it was clean and had a big power shower and mini bar. No CD player though, which we did miss. But they do have Satalite TV which includes a music channel.

We stayed on the 14th floor and the view was incredible, you could see across the whole city.

We did not have dinner at the hotel but we did have breakfast which was lovely, lots of choice, and plenty to go around.

I used the swimming pool, this was nice and clean and not busy which was good.

We would stay at this hotel again as we got the service you expect from a 4 star hotel.