After a minor op a few weeks before, I had a fantastic 2 nights at this hotel for my birthday. We were in a refurbished room but not a club room and it was lovely. The Moat House had become tired but I would be delighted to stay here again. I used the beauty salon and the service was great. We had carvery one night and a bar meal the next, the food is excellent. Only one slight problem, the lifts. I do have a phobia but after the Scissor Sisters concert, the rudeness of other hotel guests caused me to have to walk up to floor seven via the fire exit stairs, not good after my keyhole gallbladder removal. Could the hotel perhaps have a member of staff supervising the lifts for idiots at the ground and mezzanine floor levels after a concert? The staff on charge that night didn't seem to care. The lifts are dodgy even with only 2 passengers but I shudder to think over crowded. The panaoramic lift was already out of order.


(6 votes)







