we were there from nov 12-16 2006 for a conference. ideal location because of the adjoining clyde auditorium and the SECC. the room decor is great, food (especially the lamb) is brilliant and the staff are courteous but i recommend you book somewhere else unless you have no other choice, for the following reasons
- we got there early (11am) and were told that we could not check in until 2pm as the rooms weren't ready. no problem with that, we waited at the bar. so imagine our disappointment when we found the rooms very dusty, as if no one came in to clean for a week. i thought it was just my room but my colleagues had the same observation. the pillows had an awful scent of human sweat and sebum.
- service at the bar is slow despite three bartenders on board and only five customers waiting for drinks
- the lifts were either very slow or didn't work (it took an average of 15 minutes waiting for the doors to open and the lifts made ominous creaking sounds)
- the fire alarm kept going off 'for a drill' that week (once at 5am then several times that week). during the day they tried to disguise the sound of the alarm with random blasts of music. it's not on, especially as most of us were on the 15th floor.

we had high expectations as the hotel was recently spruced up and it has a four star rating. it has great potential but the place seems understaffed. it's sad to see that management seems to have a lackadaisical attitude with housekeeping just because the place is almost always booked thanks to conference attendees at the nearby clyde auditorium. lots of room for improvement.

We phoned "on speck" on sunday night after arriving in Glasgow - having travelled through appalling weather - to see a gig at the secc. We were offered a beautiful room with 2 double beds so it could easily accommodate our family of four at a very reasonable price. staff couldn't have been nicer and we were VERY pleasantly surprised to see the upgraded rooms from when it was the Moat House. Breakfast was lovely, the dining room being wonderful and beautifully stocked and staffed by very friendly staff. The only down side was the hotel carpark didn't seem to be exclusively for the use of hotel patrons or monitored in any way, meaning anyone could use it for a £3 fee - this would've been VERY frustrating if we'd arrived and found nowhere to park!! It was really good to see the covered walkway between the hotel and the secc open once again, it wasn't when we stayed at the Moat House. We will DEFINITELY be staying here again!

My wife and I stayed at this property recently and found it most enjoyable. I booked a standard room on a leisure break rate but was upgraded to a King Exec room on the 15th floor with lounge access as a PC Platinum member - this made us feel very welcome. The staff were friendly and efficient, the rooms were nicely refurbished and the club lounge very pleasant. Went out for the evening to the "Curry Karaoke Club" (great fun) with a group from work which is a 5 min stroll up the river bank and were then made very welcome by the bar staff on our return. The place was still buzzing at 0330 when I finally gave in! Room service breakfast was very good and 1200 check out spot on too. For those who think the hotel is a bit out of the way I would point out that it's only a short cab ride away from the city centre and the riverside location more than makes up for it.

I stay over 100 nights a year in ICHG proprerties and this one has become an instant favourite. Even though we only live 15 miles away we intend to be back!

Keep up the good work Mr McVey.

Regards

John Thompson

The only real problem was the location- nothing to do for a tourist, except for the science museum. Luckily, this was just a one-nighter. The room entirely lacked character, as to be expected of this type of hotel, but it was a, huge, b, comfortable, and c, with everything brand new. The breakfast was delicious; I ate four massive, rich croissants, which everyone later regretted. There were mainly business people to be seen, which confirmed my suspicion that the hotel does not cater to families with children on vacation. Still, you haven't lived until you've seen a hotel bathroom that amazingly flawless and shiny.