A hotel with a good location and river views - but freezing rooms! We'd booked a suite for an anniversary celebration and the temperature was so low we didn't want to remove our coats. The bedroom was just about bearable but the bathroom and sitting room were like a fridge. Thinking the heating had just been put on, we waited to see if the temperature would improve. After an hour it didn't, so we asked for another room. We were shown two other rooms (one unsuitable - single beds) and both were equally chilly. Each time we had to bring our baggage up and down and wait around for assistance. We decided we'd had enough - by this time had lost that celebratory feeling we'd arrived with. We told the receptionist the hotel wasn't up to the standard we'd expected and that we wanted to check out. But the manager refused to refund our money on the grounds that it was now after 4pm! (4.20, to be precise - we'd spent over an hour waiting and being shuttled up and down in the lift!) They offered us a discount and a small additional heater for one room. We weren't impressed - we hadn't booked a suite in order to huddle round an electric fan heater. We left in disgust, £139 poorer and very angry. Avoid this hotel if you want to be comfortable and if you believe a hotel should respect your consumer rights. Glasgow has lots of hotels that would treat you better - The Marriot, The Hilton, the Holiday Inn. Or for the best of all, go to any of the Apex Hotels in Edinburgh.

The hotel room was very dirty, e.g. thick dust on the shelf inside the wardrobe and the aircon vents were full of accumulated dust.
The staff were very friendly but the management treated them very badly in sight and sound of guests.
Great views from the room but not a good location.

I felt they were overbooked! Hotel seemed overcrowded and staff could not cope. My partner booked a double room for 2 and then he could not make it. We were still charged as if 2 were there. It was when I tried to book dinner was offered a sandwich! Yet we paid for 2 for Bed Breakfast and Dinner. I finally got into the buffet for 6.30pm my concert started at 7.30pm and was meeting a friend at 7pm. I had to stand my ground though. This is the first time I have ever had a problem at the Moathouse but am thinking of staying somewhere else next time. Mr.Rock (and partner)

Stayed here for a night in Sep.2005. From the front the hotel looks great and the front bar and reception area is generally ahive of activity. However, the rooms are getting a little dated now, and the bathroom is definatley dated and needs an overhaul. The views from the rooms are great looking over the Clyde and SECC. As far as location goes, you are a little bit away from the city centre but perfect for the SECC or the armadillo. Just OK.