Went for a Romantic Night Away.

It was great fun.
We had actually went into the city for a night out and a nice meal but i forgot my i.d so we went back to hotel, gotsome room service which was excellant and some drinks from bar.

The staff are so friendly and do there best to help you.
The room service was excellant and it felt like proper personal service as the girl i had ordered the food with also brought the meal upto us.

We had a small problem with the lift but as soon as i mentoined it - they called someoneto fix it.

Stayed here for a conference like most others in the hotel at this time. A busy time for the staff which never affected the quality of the service -- very helpful and friendly, and room was of high standards, as Crowne Plazas go.

OK, so where do I start .... we booked a family room (2 double beds) in June for a long weekend with our 5 year old. On previous stays, we have been given a nice family room and it's been great.

This time we arrived about 4.30pm, and were given a room on the 6th floor. When we got to the room, it was a standard bedroom with one double bed only. Someone had been sick in the bathroom and the smell was horrendous. A concirege then appeared with a dodgy fold-up bed for our son, with no space in the room for it. I went down to reception and then we were moved to a 2 room suite on the 5th floor.
Next problem was that our son would have to sleep on a sofa bed in the lounge area - no problems here but the main air-con unit in the corner was making a racket, so he couldn't sleep. We couldn't find how to switch it off so called reception. A really nice guy came up and told us it was the main unit for the floor and couldn't be turned off. This was now 11pm, and we then got moved to the same room on the 1st floor. Surprisingly exactly the same unit in there and the same noise.
Normally that is the sitting room area, but is no use to sleep in.
We took our son in with us and I hardly slept a wink being kicked and punched all night.

I got a hold of the duty manager in the morning and he refunded our stay and we just left. We just came home a day earlier as neither myself or my wife had hardly any sleep. If I wanted a bad nights sleep with a fold out bed I would have booked a budget hotel for half the price.

Why were we not given a family room?, we booked in June.

Sorry, but that place has gone badly downhill. There were trays left out in the corridor where people had room service and they were still there the next morning. The carpets in the rooms were stained and furniture not even dusted.

Pathetic excuse for a 4 star hotel.

we arrived at this hotel for a family weekend 3 children and 2 adults we booked a family room for 5 when we arrived we had one room with a double bed and another room with pull out bed very small double bed to fit 3 children in !!!!!! first evening we went for dinner in the restrurant we were given 1 kids pack between our 3 children and told they didnt have any more, a table beside us arrived for dinner 2 children with them both children given gift packs!! we then had a cold buffet dinner and a bottle of wine we ate around 7pm left about 8pm went to our room about 11pm that night we were wakened by someone banging on the door it was the resturant manager to say he forgot to bill us for our wine we had given our room number when we arrived so there wasnt a problem we had to give him £20 at 11 oclock at night !they must have checked to see we were there until sunday afternoon this is friday night!!!!! next morning we went for breakfast which we enjoyed. i went to speak to the hotel manger to say that i wasnt happy about being wakened up at 11pm the night before with 3 children in our room he just grined and said he would have a word , i saw the two men laughing a few minutes later, dirty looks for the rest manger for the rest of our stay IF YOU HAVE CHILDREN DO NOT STAY AT THIS HOTEL NOT CHILD FRIENDLY !!!!!!!