The hotel is in a good location for the SECC venue. The rooms were of a high standard except the plug sockets were on the floor which meant that you had to plug in kettle and leave it on the floor and dry your hair with your head under the desk and not in view of the mirror. What really let the hotel down was the staff. The restaurant, breakfast and bar staff were rude, barely smiled and were inattentive. We were told that there were no tables available for us to partake in the hot buffet, when only thirty of the 100 couverts were occupied (and looking at the forward bookings, they were only expecting thirty more diners over the next two hours). The tea at breakfast was stone cold and food was poor. This hotel gets the basics wrong which ruins the overall surface appeal. I would not recommend this hotel to others.

I booked a double bed club room for 3 nites to attend a meeting at the adjacent convention centre. Whilst not a terrible stay, many disappointing aspects to this stay....mainly related to poor training IMHO.

1. Arrived after a 32 hour trip from Sydney at 1230pm. Told that no chance of an early check in; try after 2pm. OK...I was early but no recognition that I was a PC Plat member. Reminded the girl that I had booked a club room, so asked whether I could wait in the lounge; reluctantly agreed.

Got stuck in the revolving door at the entrance of the hotel with luggage on arrival. Instead of receiving assistance, was told that I should have used the adjacent door!

2. Asked then for a late checkout for 3 pm on day of departure....after much haggling, reluctantly given 2 pm; again no recognition that I was a PC plat member even when I did mention it.

3. Booked a room that included bfast but had to ask about it, where the restaurant was, what time it opened etc...should have been automatically told!

4. room was OK with nice view of river...but very hot; when turned on air conditioner, it was very, very noisy....so resorted to sleeping in my birthday suit!

5. After finally putting my head onto the pillow after the long flight, there was a fire alarm, and had to evacuate the hotel by going down the stairs from the 15th floor. OK this can happen anywhere, and after 1/2 hour waiting outside in the cold, was told that it was a false alarm. Thought nothing more about it, until one of the other guests said the same thing had happened at the same time the day before. No explanation or apology from hotel.

6. Only one miserable plate of canapes in the (small) lounge in the evening...which was not replaced when finished, so too bad if you got there late. Hey, I'm paying for this privilige....when I could not find any drinking glasses, was nonchantly told to look in the cupboard below. No effort to obtain it for me; who is the guest again?

7. room was not cleaned til very late in the afternoon eg 3pm + so if i returned early from my meeting.....now I know why I couldn't get an early checkin

8. On last day despite having a late checkout til 2 pm, was already locked out of my room by 1pm, and had to go down to front desk to have my card recoded.

9. The only recognition of my PC plat status was a formed letter offering all PC gold and plat members a discount on their next stay. Great when you live in Sydney, Australia. At other CPs, I have received somthing simple like a bottle of wine / fruit platter / chocolates to acknowledge this.

Positives:
1. convenient covered walk way to Conference centre so don't have to brave the cold , wet Glasgow weather.
2. Good view of river from my room
3. reasonable breakfast but had only one type of egg - fried! a couple of egg choices would have been nice.

I voiced most of these concerns to the guest manger on check out, and am still waiting a response 3 weeks later. I have stayed in many Crowne Plazas around the world (hence PC Plat status), and I'm sorry to say that the CP Glasgow lets the family down, in particular from a service point of view. A lot of my issues / concerns can easily be fixed with better training...oh well!!

PS: I have posted this 3 weeks after my stay, and a lot of my irritation has subsided. ..not what you want when you have paid over £180 per night for a room!

Stayed at this hotel last night. It's a bit out out on a limb, but I guess it has a good buzz if an event is on at the nearby arena.

Stayed in room 816 and the air condition rattled which was somewhat annoying.

Breakfast was a bit bizarre - if you turn up and jut go and eat, the cost is £16.05, yet you can go to reception and get a voucher for £10 which gets you the same - what's going on there?

The bar / reception / restaurant area is in my opinion somewhat dated - it reminds me a bit of the early nineties. I stopped by the Hilton on the way for a colleague and the same area was far superior.

That said, for 1 night it did the job, but next time I'll plump for the Hilton or Marriott more in town.

Stayed for 5 nights. Location for visiting Glasgow is way out from downtown so needed to take train or taxi to get anywhere. Staff at check in were inefficient so took 30 min in line to get room and then not at all welcoming or even pleasant to us from the get go. Room was nicely appointed with frig and towel warmer but somewhat dirty in the edges and bath. Asked for two beds and got one. the room ac/furnace did not work so we sweltered the first evening but that was fixed the next day. we were told there were no more bathrobes so one of us was out of luck for the whole 6 days. The staff in the restaurant and bar were really nice and friendly which was the highlight. you carried your own luggage and hailed your own taxi. The front desk staff never once were congenial even on checkout. For a Crowne Plaza, the manger needs to get retrained on how to run a hotel up to standard. We were glad to leave, even though we loved Glasgow.