I stayed at this hotel for one night as it was convenient for a concert i was going to at the SECC and i had stayed there before with no problems. Check-in was slow and we were given room 212, which on first sight looked ok but was in fact very dusty, the television looked like it had not been dusted in months and my daughter maybe a bit cheekily wrote a message in it. The bathroom splash back and things like plug socket and lights at the bed were also very dusty,
surely it doesn't take that much time for the person servicing the room to take a cloth over these things. The mini bar was poorly stocked it advertised wine etc but only had water and juice. We booked a table for 6o'clock at the restaraunt which was a carvery which was lovely but a person who looked like the restaraunt manager asked us at 6.30 if we minded getting our bill as they were very busy. We did oblige but it would have been nice to have finished our meal at our lesiure.On returning to our room at night there was a large queue for the lifts and only 2 were working i asked about using the stairs as we were only on the 2nd floor but were told they were round the back of the building and i wasn't encouraged to use them by the staff member who seemed surprised at the request but i wasn't the only guest looking for the stairs.
Breakfast was ok the usual buffet style it was a bit lukewarm.
Check out was ok and i did complain about the dust. I also asked about leaving my car in the car park while we went into town this was ok so i was charged five pounds for my stay but my ticket was not validated and i couldn't get my car out of the carpark .On returning to check in the queue was huge so i decided not to wait and paid an extra fifteen pounds to get out.
I also had an incident with a youth in the carpark who got very angry when i accidentilly caught his car door with mine and despite it being a very gentle touch with no damage i felt very threatened by his actions ,He drove into the carpark as we were leaving the first time and had gone when we returned after payiing the car park fee all of about 5 minutes so i'm not sure if he was a guest. Would i stay here again?probably not.

Due to my job I find myself staying in hotels over 150 nights per year. As a result I am Hilton HHonors Diamond member and a Priority Club Platinum member. My preference is always Hilton as I find my status is always recognised and that the hotel standard is always more consistant.

This said I found myself staying at the Crowne Plaza last week due to it's proximity to the exhibition centre.

I must say I was very impressed. I was informed that I had been upgraded on check in (without asking for once). The receptionist was extremely helpful and despite arriving at 1pm my room was ready.

The room was fine, not a lot more to say. The typical layout that one expects. Good work space. Internet is wireless but signal was good and posed no problems. Nice views. Bathroom was clean and the selection of toiletries was good. As always conditioner would have been welcome but I am used to not getting this at CP and HI's so had brought my own.

Executive lounge was very small but was quite empty when I used it so the size wasn’t a problem. The lack of people however meant a lack of atmosphere.

I had dinner in the restaurant. The host was great, very friendly and explained the option of buffet or a la carte. He showed me my table and took my drink order. I decided to go for a la carte but unfortunately it took a little while for my order to be taken. I had to ask a passing waitress if I could order. This may have been due to a party of about 12 as part of a birthday celebration arriving around the same time and the waiting staff being tied up serving them champagne etc.

Once my order had been taken the food arrived swiftly and the subsequent service was fine.

The gym facilities are pretty average. Small CV area but I did not have to wait to get on a treadmill so I've no complaints.

I also had time to enjoy a massage. This was the highlight of my stay. The lady therapist was excellent, very friendly and her skills were excellent. The price is also extremely competitive! Highly recommended.

I did not take breakfast the next morning due to an early start. Checking out was prompt with the right level friendliness and efficiency.

All in all a good experience, much much better than I have ever experienced before with this chain.

I am in Glasgow again in a few weeks and would be happy to stay here again (especially if the Hilton is full!)

My girlfriend and i stayed here on feb 29th for 1 night. We had an excellent stay here with friendly staff on hand to ensure our stay was a pleasant one. The room was lovely with everything we needed and a mini bar which was stocked. we dined in the restaurant which served a 3 course buffet and an a la carte menu. The value was really good and the only thing about the hotel was the smoking area outside as it was cold and our robes could have been fluffy.

We stayed here on the 9th Feb 2008 and I have to say I was really dissappointed with the Club Room. I booked this for my husbands birthday and after having stayed in a standard room previously as it was a special occasion I decided to book a club room, which in the in room literature it decribes it as being a more comfortable room with snacks and access to the club lounge.

The room we stayed in was exactly the same as a standard room with the only difference being a flat screen TV, I don't know about you but for me that doesn't make the room more comfortable!!! Apart from feeling a little ripped off with the the fact we didn't get this more comfortable room, the rooms are nice, could be finished a little better we had wallpaper peeling off beside the bed and above the main mirror in the room.

Then there was the problem with the Club Lounge!!! This hotel has 2 floors of club rooms the 15th and the 16th, the club lounge is on the 15th floor with only 4 tables, yes 4 tables. We tried to get into the lounge about 6pm on the Saturday night however as you can imagine with only 4 table is was full, we then asked if we could take a drink back to our room only to be told that you can't take drinks out of the lounge. For me one of the main points of booking a club room was so we could go somewhere quiet for a drink before going out for our meal however this was far from the case not only was it full it was also full of children running around and screaming at each other!!! We did try again at 7pm and it was still full and then again at around 7.30 when we eventually got in. I did complain to the hotel on both counts and was told that all rooms are of the same standard (strange when the literature suggests a different thing and the reason for the lounge being so busy was they has a 200 people dinner dance on and the hotel was busy - I suggest this is not my problem if the hotel offers this service then it should be large enough to cope with at least 50% of guests using it as any one time the did refund half of the upgrade cost however by that point it had already wasted our stay.)

The location of the hotel is really good for the SECC and doesn't cost much in a taxi to get into the city centre - however after my last stay I won't be back.