We deeply regretted staying at this hotel. We go to Glasgow every November for 2 or 3 nights but this was our first time here. We had booked a special package online which was supposed to include a "Glasgow explorers gift bag" with snacks, drink & discount coupons. When we arrived we didn't get this bag & despite asking several times during our stay and being kept waiting around a lot & promises from staff that it would be brought to our room we never ever saw it. We heard one member of staff whisper to another "I wish they'd quit advertising that deal." It was all very embarrassing - not the nice treat we thought we had booked. We were told that as my husband is a reward card member we were due a free drink in the bar so we went down the first evening. There the barman knew nothing about free drinks & had to ask the duty manager (again very embarrassing). We were then told we could only have one free drink between us even though there were two of us booked into a double room. How tight is that? Onto the room... We had been Christmas shopping before we checked in and were planning to do lots more in Glasgow. The room was so small that when we arrived with our shopping there was literally nowhere to put it or our suitcase. The toilet seat was unclean with what looked like poo smeared on it, but as I was desperate to use it I ended up getting wet wipes from my handbag & cleaning it myself rather than try to complain. When we checked out I was expecting the usual enquiry "how was your stay?" but there was no such enquiry from the young lad on reception. When I tried to tell him we hadn't enjoyed our stay he just said "right" in a very disinterested manner. To cap the whole experience off, once home I got an email from the chain asking me to review my stay but the link in the email didn't work so I couldn't do it. And as for hubby's reward card? The points were never credited & I can't submit a claim for them without a receipt but we didn't get one. Not only would I not stay at this hotel again, following this experince I would have to think very hard before staying with this brand again anywhere ever.
- Official Description (provided by the hotel):
- The Ramada Glasgow City is on the doorstep of the contemporary Merchant City: once home to mansions, banks and warehouses you'll now find some of the city's best bars, restaurants and clubs. Thanks to a recent refurbishment, Ramada Glasgow City features 91 modern new bedrooms with LCD TV's and high speed Internet. A new cafe/bar and fresh exterior facade complete the look making this hotel the ideal base to enjoy the delights of Glasgow. ... more less
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- Also Known As:
- Ramada Glasgow
- Glasgow Ramada
- Mercure Glasgow City Hotel Scotland