We booked the Quality Hotel, and was really excited, then we read all the reviews on this hotel and basically it concerned us, we were already planning on what to say if it was horrid, but when we arrived we couldn't wished for a better hotel, we walked in and reception was okay not overly friendly but we hate the fake in your face of some hotels so this was okay by us. the problem we had at reception was on booking form it said smoking room but neither of us smoke, we asked to be changed but was told they were full.
The room was newly refurbished, we were very surprised, it was clean and didn't smell of smoke at all. first thing we did was check the bed (to see if it was dirty after reading all the reports thought it would be wise) but yet again it was spotless, lovely and crisp white.
Only down side was the bathroom it was very tired and had green hard water marks in the bath, we tried to clean it to see if it was re-moveable but it was just a stain and didn't stop us having a shower (i probably wouldn't have a bath) i think you just have to except this hotel is 150 years old, look past the tiredness of it and you are using this hotel just for a night or two its great.
Breakfast was okay nothing special, had to make your own toast ! But you can pile your plate high!!!
They offered to look after our luggage in their office when we checked out, so that saved us £5.50 to store it at the station.
All in all, go to this hotel with an open mind and remember its the oldest hotel in Glasgow so give it a chance it wont be modern like all these new characterless hotels that pop up. I would stay again, actually planning on staying again in few months.

After booking a double room through a website two days before we planned on arriving, I thought everything was organised. However, when I arrived I found this was not the case. Although I had specified a double room, the hotel had booked me into a twin. Apparently through some small print in the booking form I filled out, they were entitled to put us in either depending on what they had available, and as they were full that night they couldn't offer us the double we'd booked. On asking them if they did not see the need to e-mail or phone us to let us know this, they replied a simple no and suggested we move the beds together!!

Then, a manageress - by the look of her expensive fake nails - proceeded to make a bee-line for us, and attempt to sort the matter out herself. She started talking to me in a VERY condescending manner, and when I asked to use the phone to call the website with which I booked she snatched it off the desk in a very childish manner, with threats of cancellation fees. After getting through to them via my own means, they whole heartedly agreed with me and called her herself. After which she came back and again, in a awful tone told me there'd be no cancellation fee and stormed off after slamming my print out on the desk.

Unfortunately I believe she was nothing more than a grown up ned (none educated delinquent), which begs the question why she would have a name tag that stated her role was in that of customer service!? And what type of powers that be would employ a person who cannot control her temper in this role.

Just as a side, although I did not get to see past the lobby of this hotel, I would like to report while standing at the desk I noted 2 complaints about the rooms - one which included a water leak. Which brings me to the name, QUALITY!? Not the service or the hotel alike was quality, and they are committing a terrible injustice suggesting it might be.

I booked into the Quality Hotel after searching for resonably priced hotels in Glasgow. Wished I had checked Trip Advisor first as I would not have chosen the Quality Hotel. The reception area was pleasant and seemed to be fairly busy and gave no indication as to the poor state of the rest of the hotel.

Since we were a family of 5 we had to take two rooms, when I asked at reception if they would be next to each other, I was told that they would only be a few doors apart. They were on the same floor but at opposite ends of two separate corridors. When trying my entry key I experienced the problems that other residents had. I had to go back down to reception to find out how to use it and queried the distance between the rooms. The same receptionist who gave us the rooms apologised but said that they were full, why she couldn't have given me all this information when we booked in I do not know.

The rooms were shabby, creased covers on the beds, soap scum around the bath, and a feeling that the room was not entirely clean.

My husband and son were attending a concert at the SECC and I chose the hotel because it offered leisure facilities including a pool which I thought I could take my other younger children to whilst they attended the concert. Unfortunately after seeing the state of the rest of the hotel I refused to even consider the idea.

Breakfast was fine although the dining room was grubby - the chairs had obviously been used for functions and were covered in stains and dirty looking. The table we were sat at had been wiped with a dirty cloth and still had smear marks on it. The plates for breakfast were that hot that we had to use bunches of napkins to carry them, not ideal when small children are picking them up.

All in all a very disappointing stay, we will not be back, and would not recommend to any other visitors.

This hotel was great, I dont know of any other place that makes you feel so welcome in such a big city! Such charm and grandeur of yesteryear, it makes you feel like you have gone back in time! Ok......it could do with a makeover - but remember....its over 150 years old!! - I would definately go back!!!!!