Well, where does one start! My sister and I went on an organised coach trip to the Edinburgh Tattoo, staying at the Quality Hotel. I'd already been in touch with the coach company with some concerns, having read previous reports about the hotel on Tripadvisor. Their agent had been in two weeks prior to our visit and been assured that all of our party would be allocated re-furbished rooms, the lifts would be working, the problem with the water would have been solved. So, we arrived to be met by a surly receptionist. We took one look at our room, turned round and walked out! We were eventually allocated a re-furbished family room by the one pleasant receptionist - Lindsey. There was still only one of three lifts working and notices in the bedrooms advised that the water was not safe for drinking!! Next - the evening meals. The restaurant was hot and airless, but fairly clean. Very little choice, sad looking vegetables. The first evening was roast beef. One lady jokingly asked where the roast potatoes and yorkshire puddings were, to be told by the chef that they were still in the freezer! There was apparantly no choice of sweet, until our party put some pressure on and we were eventually offered fresh fruit and cream or icecream. We think the chef had dashed to the adjoining Marks and Spencers Food outlet and bought up all the cartons of fresh fruit!!! The waitresses were not english and one lady with a nut allergy had real trouble ensuring her meals were nut-free. They were very polite though. Our coach driver had, by this time, observed the very shabby state of the hotel, the surly staff, and indifferent food and already spoken to the Manager. Before our visit ended, the coach company had attempted to find alternative accomodation for another party visiting next week, but without avail. The hotel is desperately shabby, the torn and wrinkled stair carpets a health and safety issue. Such a shame, as it would be an elegant hotel if restored to it's former glory. It needs millions spending on it. The only good points - the beds were comfy, the bedding clean and the breakfasts very good. Oh, I forgot, the fire alarm was faulty and kept going off in the night!!!!! What on earth do foreign visitors staying at this hotel think of us!

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